Customer Service Consultants

Summary about this job

Detail information about job Customer Service Consultants. Terms and conditions vacancy

• CBD Location
• Big 4 Bank
• Ongoing training and opportunities

Known as the most well-recognised brand in the Australian financial services industry, this company leads the way with their progressive and intuitive approach to success. With a strong presence in New Zealand, Fiji, Asia, USA and the UK, they continue to pave a clear pathway for aspiring individuals!

This is a challenging but rewarding Inbound Customer Service role where your focus is providing effective solutions through your ability to listen and prioritise complex processes. 

Candidates must possess the following:

• Full Australian working rights
• Excellent verbal communication
• Ability to be highly empathetic and patient 
• Positive and engaging personality
• Proactive approach and strong initiative
• Experience working with KPI's and adherence
• Ability to work in a highly structured environment
• Good computer skills with the ability to navigate between systems
• Previous customer service experience either on the phone or face to face.

This full-time role will operate on a rotating roster from Monday to Friday, 8:15 am - 8:15 pm (NO weekends) with the plan of becoming a permanent role after 6 months for strong, reliable candidates. The start date for this role is 1st of August 2018 but will require time for background and police checking which can take from 1 to 4 weeks.

The company culture is collaborative, supportive and extremely welcoming, boasting an office space that is state of the art. Initially, there is 4 weeks of paid training plus continuous learning and a buddy system that will see you settling in with ease. The company also encourages and supports social clubs so you can enjoy pizza nights and karaoke with your colleagues.

If you are a reliable customer service professional and you're seeking a long-term opportunity with a company you can feel proud to work for, please apply below.