Client Services Officer

All vacancies of AustraliaCall Centre & Customer ServiceClient Services Officer

Offices located in Hendra on the Brisbane's north side with a fantastic working environment. Customer service superstars required!

Summary about this job

Customer Service - Call Centre

Company: Smoke Alarm Solutions

Location: Brisbane

Work type: Full Time

Salary: n\a

Phone: +61-2-2645-1638

Fax: +61-2-3425-7800

E-mail: n\a

Site:

Detail information about job Client Services Officer. Terms and conditions vacancy

Smoke Alarm Solutions as an Employer:

Smoke Alarm Solutions are the largest provider of smoke alarm compliance and maintenance services to the real estate industry and have been in operation since 2007. We supply, install and service smoke alarms in more than 260,000 Australian homes and have the largest field service capability in the industry.

We are searching for a motivated Client Services Officer to join our fast paced team at our brand new office in Brisbane's north side (Hendra). The successful candidate must have experience within the customer service industry (experience within the Real Estate industry would be beneficial but not necessary), and be able to manage discussions with customers as well as manage challenging scenarios.

 

Key Responsibilities

  • Managing a high volume of both inbound and outbound calls
  • Responding to client correspondence via return email
  • Scheduling of inspections
  • Conducting system checks and reporting
  • Keeping up to date with current legislation and policy
  • Identify client needs and apply problem solving strategies
  • Working within a team to develop the best outcome

 

Essential Criteria:

  • Minimum typing speed of 45 words per/min
  • Professional written and verbal communication skills together with a warm and engaging manner
  • Efficient in Microsoft programs and Outlook
  • The ability to learn quickly, adapt to change and multi-task during demanding situations
  • Must be able to start immediately.

 

To express your interest please provide a covering letter detailing your suitability for this position, together with your resume via the Seek application. Should you have any questions, please contact Bernadette McDouall via email - [email protected].

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