Customer Service Officer
You will be responsible for answering incoming calls, processing customer orders and liaising with wholesale customers and our sales team.
Summary about this job
Sales - Inbound
Company: Johnson Tiles Pty Ltd
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-8-6497-6360
Fax: +61-3-8885-3338
E-mail: n\a
Site: n\a
Detail information about job Customer Service Officer. Terms and conditions vacancy
- Liaising with Account Customers and the Sales Team
- Based in Alexandria
- Full Time
Customer Service Officer
- Full Time
- Liaising with Account Customers and the Sales Team
- Based in Alexandria
About Us
Johnson Tiles Australia is a specialist in the supply of ceramic and porcelain tiles and has been operating in Australia for over 50 years, servicing both domestic and commercial markets.
A renowned leader in its market we have developed a long and proud history grounded in manufacture, product development and customer service.
We are currently experiencing substantial growth and are looking for a customer service officer to join our team.
About the Role
Johnson Tiles requires an individual to join their busy customer service department.
You will be responsible for answering incoming calls, processing customer orders and liaising with wholesale customers and our sales team.
Duties / Responsibilites
- Effectively manage a high volume of incoming calls relating to product and order inquiries
- Data entry - Process orders for wholesale, commercial, builders and trade accounts
- Liaise with and assist the internal sales team
- Arrange quotes, book freight & coordinate deliveries when required
- Answer all email enquiries through the Johnson Tiles website
- Product Knowledge – keep up to date with all current products
- Highlight and report stock outs to National Bunnings Account Manager & Customer Service Supervisor
- Process return authorizations
- Track deliveries & obtain POD's for Bunnings orders
- General filing / office administration duties
Skills / Experience
- Customer service background preferred
- Experience in the tiling / building industry would be an advantage
- Excellent communication skills
- Strong organisation skills
- Time management skills
- Self-motivated, displaying initiative
- Problem solving skills
- Attention to detail and data entry accuracy
- Ability to work in well in periods of high demand
An understanding of tile industry is desirable but not essential.
If you are interested in this unique opportunity we would love to hear from you.
Please email your resume and cover letter to [email protected]