Complaints Resolution Specialist - NSW Government

Summary about this job

Detail information about job Complaints Resolution Specialist - NSW Government. Terms and conditions vacancy

• Work for a large & highly reputable NSW Government Organisation
• 2 year Contract Role with view for extension, Attractive Salary Package
• Parramatta CBD Location, Immediate Start

About the Role:

We are seeking a highly motivated & experienced Workers Compensation Customer Service Specialist to join a highly reputable NSW Government Organization based in Parramatta.

Duties:

• Provide high quality specialist services for Return to Work & Support’s customers
• Deliver accurate, timely, empathetic and efficient end-to-end resolution of customer complaints
• Partner with other icare streams to support the achievement of business objectives
• Liaise with internal stakeholders to identify opportunities for improvement and to ensure that there is alignment across each of the levels of response.

The successful candidate will need to have the following attributes:

• Minumum 2 years experience in Workers Compensation and strong understanding of NSW Legislation regarding Workers Compensation
• Previous call centre/customer service desirable.
• Ability to analyse information received and maintain effective records.
• Good verbal and written communication skills and the ability to deal effectively with people at all levels.
• Capacity to operate both independently, using initiative and self-direction, and as a team member to produce consistently high quality work.

Please apply directly by clicking apply now and submitting your resume in word format. For a confidential discussion, please call John Atmar on 9615 5362, or email [email protected]

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.