Website Coach / Customer Service Representative

Summary about this job

Detail information about job Website Coach / Customer Service Representative. Terms and conditions vacancy

• Amazing Work Environment
• Long Term Career Prospects
• Immediate Start Available

Zaliet leads the world in website development and other legal marketing needs for small law firms.  We have offices in Australia, the United Kingdom and the United States with more than 1,600 law firms using our services worldwide. 
 
Zaliet is responsible for helping small law firms establish and maintain their online presence through personalised Websites. 
 
As the Website Coach you will be required to liaise with new and existing clients whilst managing client expectations in relation to the setup and delivery of their website.
 
Your commitment to exceptional attention to detail and customer service will see you excel in this role. Reporting to the Australian Websites Manager, you will be part of a close-knit team who love to share ideas, innovate new ways of doing things and are driven to be the best to reach our goals.
 
Key Responsibilities 

• First responder for incoming calls
• First level technical support and escalation of cases
• Ensure all projects are delivered on-time and with client satisfaction
• Scheduling website customisations with the Website Developer and client
• Successfully manage and maintain the relationship with the client and all stakeholders
• Development of simple websites (such as Coming Soon sites)
• Develop, document and maintain internal systems including policies and procedures for consultants
• Manage clients whose projects are on hold or stalled
• Process cancellations
• Schedule launches with the client and the IT Coach
• Creation and maintenance of data entered into internal systems

 
Skills & Requirements 

• Strong verbal and written communication skills
• Confident phone manner
• Exceptional eye for detail
• Ability to self-motivate, with a keen interest to learn
• Experience with managing client expectations and customer service
• Highly developed problem-solving skills
• Capability to work autonomously and within a small, goal driven team
• Friendly, helpful and team driven disposition
• Experience with WordPress helpful but not required

 
Benefits
There are endless opportunities within our business to progress and grow your career and full training is provided so an aptitude and hunger to learn is essential. We offer:

• A fantastic culture– open communication, transparency through practical and quarterly strategic briefings
• Gym membership, regular social events, monthly massages, breakfast and fruit provided plus a boat!