Customer Service Representatives - Case Managers

Summary about this job

Detail information about job Customer Service Representatives - Case Managers. Terms and conditions vacancy

We are seeking customer-oriented individuals who enjoy working within the automotive industry and want to be part of a growing and vibrant team. As a Customer Service Representative (CSR), your primary responsibility will be to assist customers with their vehicle concerns and inquiries.

Ideally, you will have experience in customer service, concern resolution, have professional verbal and written communication skills, and a proactive confident attitude which exceeds customer's expectations.  Teamwork and organisational skills are essential along with initiative and high work standards.

A key criteria which the successful Case Managers must satisfy is:

• Proven ability to manage customer escalations through to resolution, by following set processes.
• Take full ownership of each of their cases including the complex escalations.
• Able to demonstrate an ability to manage a customer's case from first contact to closure.
• Being focussed on assisting the customer, gathering information from and communicating with multiple stakeholders and investing in the necessary time to resolve customer concerns.

A key trait you must have is resilience to deal with all types of customers (including the difficult customers) - that will see you succeed in this role. 

Our customers expect their CSR's and Case Managers to go 'above and beyond' for them because they are part of a globally recognised automotive brand. We are looking for candidates who are willing to build a career in the industry.

This is an excellent opportunity to work for a leader in its field and a global brand in a fun and focused environment.  In return we are offering a great office environment, standard business hours and no weekend work!