Client Support Team Leader

Established five years ago, our client is a hugely successfully and rapidly expanding Education Tech Start Up business. With now over 70 staff members and offices located in Sydney and Melbourne, our client has tapped a niche market which combines interactive video theory, formative assessment, exam practice and analytics to schools throughout Australia. With over 600 schools and 80% of all Victorian schools using their software, this business venture is destined for national success. 

They are now looking for a Client Support Team Leader to join their company in Fitzroy, VIC, with the potential to earn a Negotiable Salary Based on Your Experience + Superannuation. 

The primary purpose of this position is to lead a passionate team of Client Support Associates and Analysts.

Some of your responsibilities will include:

• Ability to explain complex situations and issues clearly
• Work as part of your team to scale processes and solve tickets for both internal and external clients
• Coach, develop and manage your team 

• Proven team leader experience where you have built or led a highly engaged team
• Proven customer service and SaaS experience 
• A deep interest in support in a SaaS startup environment
• Will be able to adapt to a changing environment 
• A tech savvy with the ability to work under pressure 
• Understand CSAT, customer effort, handle times engineering experience and tickets 

• Investment in your leadership development as part of a team leader programme
• Be a part of business that is making a difference and see real life concrete results 
• Great career progression opportunities 
• No complex hierarchy or office politics
• Regular social events such as dinners and drinks
• Wear what you want policy

Apply today and don't miss out starting this once in a life time opportunity as soon as possible!