Collections Team Leader

All vacancies of AustraliaCall Centre & Customer ServiceCollections Team Leader

Looking to join an organisation that values your knowledge & dedication? Seeking to join an innovative employer with expansion on the cards?

Summary about this job

Collections

Company: SB Recruitment Pty Ltd

Location: Sydney

Work type: Full Time

Salary: n\a

Phone: +61-7-1236-9213

Fax: +61-2-1851-9788

E-mail: n\a

Site:

Detail information about job Collections Team Leader. Terms and conditions vacancy

The Company…..

Based in the heart of the Sydney CBD, this progressive and innovative finance company is searching for a Collections Team Leader to join their highly regarded Collections Division.  This company has an excellent reputation across the Australian market and is a leader within its field.  They are rapidly taking further market share and due to this, are looking to employ highly experienced individuals to grow with their organization. This role will provide the successful applicant with endless career opportunities, ongoing training & development and supportive and approachable Senior Management.

 

The Job…..

Reporting through to the Collections Manager, you will be responsible for the following duties:

  • Leading a team of 12 experienced Collection Officers that are responsible for the collection of overdue consumer and commercial accounts which are over 30 days in arrears
  • Conducting call monitoring & providing coaching to upskill your team.
  • Allocating workload and assessment of workflow activity
  • Ensuring your Division is meeting KPI’s and QA Standards
  • Handling escalated queries and liaising with internal & external stakeholders to solve the disputes

 

You….

To be successful in this role, you must have experience in the following areas:

  • Min 3 years experience leading a team of collection officers
  • Working within the Banking and Finance sector is necessary
  • Proven experience in coaching and development
  • Strong written & verbal communication skills
  • Ability to communicate with internal and external stake holders at all levels

 

How to apply…..

Sound interesting?  If so, send your application to [email protected] or call Sarah Bolster on 02 9002 5000 for a confidential conversation.

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