Customer Service Agent

All vacancies of AustraliaCall Centre & Customer ServiceCustomer Service Agent

Work on behalf of Medibank - Australia's number 1 private health insurance company. Plenty of career progression opportunities. APPLY NOW!

Summary about this job

Customer Service - Call Centre

Company: Salmat

Location: Melbourne

Work type: Contract/Temp

Salary: Hourly rate + OTE & loading

Phone: +61-2-7678-4933

Fax: +61-7-7837-9692

E-mail: n\a

Site:

Detail information about job Customer Service Agent. Terms and conditions vacancy

  • Multiple full time positions available
  • Paid training provided
  • Great CBD location close to public transport, parking and shops!

About Our Company
Probe Group are Australia's fastest growing and most respected privately owned customer management and business services provider. Established in 1979, and recently having acquired Salmat Contact Solutions, we now have over 3000 staff worldwide and are enjoying a period of sustained growth.

About the Role
In this role you will be responsible for handling inbound calls from existing customers making enquiries on their policies and providing exceptional customer experience on every call.

Key Details:

  • Multiple full time positions commencing 23rd July
  • Full time - 38 hours per week
  • Rotating roster Monday to Friday 8am - 8pm and Saturday 9am - 4pm
  • 4 weeks in class paid training, 3 days in a nursing type of environment
  • Great CBD location opposite Flagstaff Gardens


Skills & Capabilities:

  • Handling Medibank member enquiries about their Health Insurance requirements
  • Applying & maintaining the knowledge of Medibank products, systems, and processes to the best of your ability at all times.
  • Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
  • Offer new or additional services by recognizing opportunities to add/change products to better suit customers needs


Culture & Benefits

  • Leadership Development Program
  • Ongoing coaching and support
  • Multiple career progression opportunities
  • Staff discounts on products/services such as Medibank, Fitness First, Europcar and many more!


How to Apply
If you are interested in working for a fast paced, innovative & rewarding environment then click apply now! Applications close Wednesday 18th July.

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