Technical Customer Service Officer

All vacancies of AustraliaCall Centre & Customer ServiceTechnical Customer Service Officer

We are looking for a Technical savvy Customer Service Officer to supply Technical support to internal and external customers.

Summary about this job

Customer Service - Customer Facing

Company: Galaxy Personnel

Location: Melbourne

Work type: Full Time

Salary: $85,000 - $94,999

Phone: +61-7-6812-7762

Fax: +61-2-6711-9009

E-mail: n\a

Site:

Detail information about job Technical Customer Service Officer. Terms and conditions vacancy

  • Trade background ideally in Mechanical and Electrical
  • Superior communication skills
  • Attractive salary on offer

This well known manufacturer in their field is seeking a highly skilled Customer Service Officer to provide technical advise, to various parties including Technicians in the field, subcontractors and the end party product user.  It is essential that you have a strong technical background, therefore the successful candidate may come from a Trade background in mechanical or electrical or have a strong background in a similar role.  

As the first point of contact for Technicians and Customers you will be responsible for the following:

  • Providing customers with necessary technical advice 
  • Workshop equipment faults over the phone and troubleshoot possible outcomes 
  • Provide product information to customers
  • Maintaining database of all call activity
  • Working closely with the Spare parts division to assist in interpretation advice
  • Liaise with internal purchasing department and suppliers to further build your product understanding
  • Provide Training to technicians

Reporting to the Technical Services Manager, this well known brand exports to over 50 countries worldwide.  You will be part of a well established team who works hard at providing solutions  and support to its internal and external customers.

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