Technical Customer Service Officer
We are looking for a Technical savvy Customer Service Officer to supply Technical support to internal and external customers.
Summary about this job
Customer Service - Customer Facing
Company: Galaxy Personnel
Location: Melbourne
Work type: Full Time
Salary: $85,000 - $94,999
Phone: +61-7-6812-7762
Fax: +61-2-6711-9009
E-mail: n\a
Site: n\a
Detail information about job Technical Customer Service Officer. Terms and conditions vacancy
- Trade background ideally in Mechanical and Electrical
- Superior communication skills
- Attractive salary on offer
This well known manufacturer in their field is seeking a highly skilled Customer Service Officer to provide technical advise, to various parties including Technicians in the field, subcontractors and the end party product user. It is essential that you have a strong technical background, therefore the successful candidate may come from a Trade background in mechanical or electrical or have a strong background in a similar role.
As the first point of contact for Technicians and Customers you will be responsible for the following:
- Providing customers with necessary technical advice
- Workshop equipment faults over the phone and troubleshoot possible outcomes
- Provide product information to customers
- Maintaining database of all call activity
- Working closely with the Spare parts division to assist in interpretation advice
- Liaise with internal purchasing department and suppliers to further build your product understanding
- Provide Training to technicians
Reporting to the Technical Services Manager, this well known brand exports to over 50 countries worldwide. You will be part of a well established team who works hard at providing solutions and support to its internal and external customers.