Customer Service Team Leader
Bring your passion for customer service and working with a team to this exciting Sales & Customer Service Team Leader position.
Summary about this job
Supervisors/Team Leaders
Company: Astrum
Location: Sydney
Work type: Full Time
Salary: $50k - $60k p.a.
Phone: +61-8-4063-8520
Fax: +61-2-5535-5751
E-mail: n\a
Site: n\a
Detail information about job Customer Service Team Leader. Terms and conditions vacancy
- Lead and motivate a small team and improve processes
- Handle and resolve escalated customer queries
- Customer focused role, in a call centre / sales environment
This is a superb opportunity to join an international organisation that is known for their state of the art products, services and technologies. This team focus on handling inbound sales enquiries for their personal alarm services.
This position will see you managing a small team and handling escalated customer calls regarding sales enquiries from new and existing clients. You will work closely with the team to improve business processes, develop team skills and performance, and streamline business operations. This will involve ensuring the CRM system maintained and kept up to date, tracking sales leads, KPI reporting, monitor call handling times and ensuring processes are followed.
To be successful with your application you must:
- Strong relationship building skills
- Mature and professional approach when interacting with clients and staff
- Excellent listening skills, empathetic, caring and patient
- Strong attention to detail
- Proficient in maintaining a CRM or customer database
- Demonstrate your ability to work in a team, supervisory skills and excellent communication skills (verbal and written)
This unique and rewarding position would suit someone with exposure to the aged care or healthcare industry, who can demonstrate a caring and patient phone manner. Take this opportunity to join this global business and share their commitment to their customers and providing an professional and supported environment for their staff.
Submit your application for this unique opportunity by clicking the 'Apply' button below. For a further information please call Julia Withey, Senior Recruitment Consultant at Astrum Recruitment on 0429590849