Collections Officer
We have an exciting opportunity for a Credit Officer- Collections to join the Officeworks support office team based at East Bentleigh, Victoria.
Summary about this job
Collections
Company: Officeworks Ltd
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-7-7415-5222
Fax: +61-2-1911-5908
E-mail: n\a
Site: n\a
Detail information about job Collections Officer. Terms and conditions vacancy
Officeworks is Australia's leading retailer and supplier of office products for home, business and education and is committed to helping make bigger things happen for our customers every day. As part of the larger Wesfarmers group, Officeworks has an extensive national footprint of more than 166 retail stores and employs more than 7000 team members. We have a strong values platform, which underpins the way we do business, and is focused on our community, the environment and our people.
Reporting to the Credit & Accounts Payable Manager your role involves maintenance and collection of 30-day business account customers, ensuring all outstanding monies are collected in a timely manner, handling customer queries whilst building and maintaining customer relationships. You will also support the Officeworks Business and Sales Support Team.
Key Responsibilities:
- Timely collection of outstanding accounts
- Maintenance of the blocked order process
- Completion of all customer account reconciliations as required
- Ensuring that all customer queries are dealt with or escalated to the appropriate team member & within the required timeframes
- Distribution of invoices and statements
- Build a strong rapport with the Sales Support & Sales teams
To succeed in this role, you will have the following:
- Minimum 2 years previous experience in a high-volume collections role
- Reconciliation experience
- Intermediate Excel skills
- Effective negotiation and communication skills
- Ability to manage and resolve issues and complex accounts
- Excellent telephone manner, persistent with the ability to communicate at all levels
- SAP experience is a must
Why us
A career at Officeworks is real, possible and exciting with the following on offer:
- Team member discounts across the Wesfarmers group
- Ongoing professional development including recognised management qualifications
- The opportunity to work within a fast paced, growing, innovative and inspiring Australian brand
When you join Officeworks you will become part of a team who are making bigger things happen…We are an equal opportunity employer and we are committed to a diverse, inclusive and flexible workforce. We welcome enquiries and applications from everyone in the communities which we serve.
No recruitment agencies please.