Logistics Customer Service Coordinator
We are looking for an experienced Fleet Coordinator to join our Apollo Assist team in Northgate, QLD. Permanent full time role.
Summary about this job
Customer Service - Call Centre
Company: Apollo Motorhome Holidays
Location: Brisbane
Work type: Full Time
Salary: n\a
Phone: +61-2-1875-3533
Fax: +61-8-9355-9812
E-mail: n\a
Site: n\a
Detail information about job Logistics Customer Service Coordinator. Terms and conditions vacancy
About the company
Apollo Motorhome Holidays is a division of Apollo Tourism & Leisure Ltd (ATL). ATL is listed on the Australian Stock Exchange and is a multi-national, vertically integrated manufacturer, rental fleet operator, wholesaler and retailer of a broad range of recreational vehicles, including motorhomes, campervans and caravans.
With locations in Australia, New Zealand, the USA and Canada, opportunities to join our team at any level are endless. Explore a new career in anything from customer service to management, either at our branches or within our Head Office in Brisbane.
Operating 23 branches across Australia and New Zealand, the USA and Canada, Apollo's continued growth and success ensures career stepping stones are always available.
Your future at Apollo is limited only by your imagination. Our dedication to staff development is a reality, not just a slogan.
With every role making real contributions to the business, you have the unique opportunity to make history as part of the Apollo success story.
About the role
Apollo Assist is one of our key departments delivering on our customer service promise.
You will provide our traveling guests with service solutions over the phone. This can range from quick & easy trouble-shooting to elaborate logistics solutions in order to get vehicles repaired and guests back on the road.
Key objective: Maximise guest satisfaction and minimise fleet downtime through the effective management of our fleet of motorhomes and campervans in Australia, New Zealand and the US.
To achieve this, your key activities will include:
- Assist guests and other departments with vehicle related problems.
- Negotiate best possible outcomes for guest satisfaction and business expenses.
- Track incidents to ensure guests are kept informed of solutions and repair progress.
- Minimise vehicle repair time.
- Ensure repairs are being carried out obeying to standard repair practices.
This position is based at our Global Head Office in Northgate, Brisbane, and is a permanent full time role with approximately 38 hours a week (5 days per week). The position requires weekend work as per roster.
Skills and Experiences
We are looking for a well-organised and team-focused individual with high energy levels and a passion for helping external and internal customers.
You should possess the following skills and experiences to be successful in this role:
- Guest services and call center experience,
- Excellent interpersonal skills and an empathetic communication style,
- Strong problem solving abilities,
- An automotive understanding or mechanical aptitude would benefit.
- Good time management and the ability to prioritise tasks and remain calm under pressure,
- Intermediate computer skills.
The command of a second language such as Mandarin or German will be highly regarded.
Culture and Benefits
We offer an attractive salary package and you will be able to take advantage of our generous staff rental policy and paid camping leave.
If you are looking for a challenging, yet rewarding role within a small and supportive team, and you believe you possess the required skills and experiences, then please apply now.