Customer Care Officer
- Quarterly Incentives + Competitive Salary - Excellent Team Culture - Growing company with excellent opportunities
Summary about this job
Customer Service - Call Centre
Company: Glen Dimplex Australia
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-7-4740-5787
Fax: +61-2-1817-1014
E-mail: n\a
Site: n\a
Detail information about job Customer Care Officer. Terms and conditions vacancy
About the business
Are you passionate and energetic about delivering customers great results?
Do you want to join a fast growing, vibrant & entrepreneurial organisation?
Do you want ongoing training, a competitive salary and the opportunity to earn quarterly incentives?
Do you want to be part of a company that values its employees and actively focuses on creating a great team culture?
Then you have come to the right place!
An exciting opportunity exists to join Glen Dimplex, one of Australia's largest home appliance companies focusing on a variety of aspirational home products and appliances. We are continuing to experience strong growth and are seeking vibrant, committed and experienced candidates to join our growing customer care team based just 30 minutes north from the CBD!
About the role
As a valued member of the team you will have the opportunity to learn and develop a wide range of skills, with ongoing training on our product range.
Key responsibilities of the role include:-
- Providing exceptional customer care in line with our mission statement.
- Answering incoming phone calls and assisting our customers to troubleshoot any concerns with their appliance.
- Logging requests for service using our repair management system.
- Responding to emails from end customers and our retailers.
- Handling enquiries via web chat.
- Dealing with customer complaints, ensuring an efficient and agreeable solution for our end customers and retailers.
Benefits and perks
- Quarterly Incentives & Competitive Salary
- Close to public transport
- Reward and Recognition Program
Skills and experience
The desired candidate will have:
- Previous experience in a fast paced contact centre environment, working towards KPI's.
- Can do, energetic and passionate approach to achieving excellent customer solutions
- Previous experience in complaints or case management is essential
- Knowledge of whitegoods, or experience working in the home appliance industry would be advantageous
- Exceptional and proven customer service skills, with the ability to problem solve.
- Strong computer skills with a willingness to learn to new systems.
- Exceptional written communication skills
- The ability to multi-task (phone calls, emails and web chat)
- Energetic team player
The available role is a permanent full time position. The successful candidates must be available for shifts between 8:00am to 6:00pm, Monday to Friday. We provide a comprehensive training and induction program.
Start date is 26 March.
Only successful candidates will be contacted for interview.