Customer Support
If you’re looking for a role where you can let your passion for delivering a positive customer experience shine, we have just the opportunity for you!
Summary about this job
Management & Support
Company: The Good Guys Support Centre
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-7-2597-5147
Fax: +61-7-1635-2510
E-mail: n\a
Site: n\a
Detail information about job Customer Support. Terms and conditions vacancy
About us
When the first store opened in Melbourne’s northern suburbs in 1952, The Good Guys’ philosophy was then as it is now – to delight customers and ‘do good’.
From those humble beginnings, The Good Guys quickly became a household name, setting the standard for customer satisfaction and community giving, while continually evolving to meet ever-changing customer needs.
With over 100 stores and more than 3,500 employees nationwide, our Brand promise is to help Australian families live better at home for less.
Now united with JB Hi-Fi Limited, The Good Guys is part of Australia’s fastest growing and largest consumer electronics retailer and a new force in Australian retailing.
About you
If you’re looking for a role where you can let your passion for delivering a positive customer experience shine, then we have just the opportunity for you.
As Customer Support, you’ll effectively manage escalated customer concerns and see them through to resolution. Never overlooking the chance to build new partnerships, you draw on built relationships to help you achieve the best outcome for customers.
Your drive to achieve results sets you apart from the rest. You always follow through on commitments and on others in order to deliver our promise of providing an exceptional customer service, persevering despite setbacks and chasing down solutions for the customer.
You are meticulous and pride yourself with your attention to detail. You leverage your time management skills which easily helps you figure out the most effective and efficient way of getting things done.
Providing support to the stores and Concierge Contact Centre, you aim to resolve escalated cases in a timely manner whilst utilising your understanding of the Australian Consumer Law in the retail environment. You can objectively handle any case that lands on your desk and know how to diffuse tricky situations, regardless of whether you’re speaking with customers or suppliers.
You’ll be challenged every day in this fast-paced environment, and will feel a sense of accomplishment in knowing you are making a difference for our customers.
We offer great employee discounts and special offers, novated leasing, and will also match every dollar you donate in our ‘Doing Good’ workplace giving program.
Apply now.
The Good Guys recognises the importance of diversity, and appreciates that different perspectives encourage innovation and create value for our customers.