Customer Service Representative
As Customer Service Rep you will be passionate and focused on delivering world-class customer service via phone, e-mail and social media.
Summary about this job
Customer Service - Call Centre
Company: HomeAway
Location: Sydney
Work type: Full Time
Salary: $40k - $50k + Super + 5% bonus
Phone: +61-7-6986-4865
Fax: +61-3-6116-1037
E-mail: n\a
Site: n\a
Detail information about job Customer Service Representative. Terms and conditions vacancy
- Fully stocked kitchen with free food (including avo) and free drinks
- Join the Expedia Group and work for one of the worlds largest Travel companies
- Do you have retail experience and looking for that step up?
HomeAway.com, an Expedia Inc. company are the leading vacation rental website in the world with more than 1.2 million online bookable vacation rentals in over 190 countries. At HomeAway, our mission is to make every vacation rental in the world available to every traveller in the world through our online marketplace and we're committed to helping families and friends find the perfect vacation rental to create unforgettable travel experiences together.
The role
An exciting opportunity has arisen for a Customer Service Specialist within our close-knit, supportive and collaborative Sydney team. The team are responsible for handling all queries (phone, email or social media) from property managers and owners. Each day is different with a diverse of queries coming through and therefore you are always kept on your toes and challenged by complex issues which involve creative thinking, basic troubleshooting and problem solving.
Skills Required:
- Prior experience in a customer service corporate role is not essential - we are interested in hearing from you if you are passionate about delivering world class customer service and have strong communication skills
- Technologically savvy
- Questioning and listening skills that support effective communication
- Ability to build positive rapport,communicate effectively and control calls
- Ability to adapt quickly to product and procedure changes
- Demonstrate initiative and ability to work independently
- Be reliable and have a dedicated, committed work ethic
Some of the perks working for HomeAway are:
- Stunning offices with 180-degree views of the harbour
- Competitive health and insurance benefits
- Annual target bonus of 5%
- Great people and an awesome, unique culture built on collaboration
- Be yourself with casual dress code
- Fully stocked kitchen with free drinks, free food and great coffee
- An active social committee who organise quarterly team social events e.g. Climbing the Harbour Bridge, Family Picnic Day
For an exciting opportunity to be a part of an awesome team who are revolutionising the traveler experience, one vacation at a time - APPLY NOW!