Service Coordinator
To provide superior customer service to clients and complete the full cycle of service requests/enquiries
Summary about this job
Customer Service - Call Centre
Company: Eaton Industries Pty Ltd
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-7-7005-3867
Fax: +61-7-1664-2027
E-mail: n\a
Site: n\a
Detail information about job Service Coordinator. Terms and conditions vacancy
Position Overview
In this outstanding 11 am to 7 pm opportunity, directly reporting to the Customer Service Manager, you will be covering customers in WA and SA, coordinating service work across the business and maintaining strong relationships with our customers.
About Eaton
We are power management company made up of over 96,000 employees, doing business in more than 175 countries. Our energy-efficient products and services help our customers effectively manage electrical, hydraulic and mechanical power more reliably, efficiently, safely and sustainably. We are dedicated to improving the quality of life and the environment through the use of power management technologies and services. By giving people tools to use power more efficiently. Helping companies do business more sustainably. And by encouraging each and every employee at Eaton to think differently about our business, our communities—and the positive impact we can have on the world.
Job Responsibilities
- Engage with customers to arrange time & date for service works
- Co-ordinate technicians and other resources to perform on site works of customer equipment
- Manage concurrent service jobs using ERP systems
- Develop and maintain strong relationships with all customers
- Follow up with key customer concerns and aim for satisfactory solutions for the company and customers
- Carry out the roles and responsibilities as detailed in the quality, safety and environment policies and procedures
- Ensure commitment to the quality, safety and environment and proactively report any risks and issues
- Understand and comply with the company's mission, vision, policies, objectives and other requirements of the quality, safety and environment management system
Key Requirements
- 2 years' experience in a post-sales customer service environment
- Experience in dispatching and scheduling service and technical staff
- Good communications skills
- Working under high pressure
- Attention to detail
Interested? Please 'apply now' or email Zahra at [email protected] , quoting the role title. Please note, your details/resume will not be sent anywhere without a formal interview and, if successful, your subsequent prior permission. Personal information provided will be used for recruitment purposes only and be treated in the strictest confidence. Only shortlisted candidates will be contacted.
Please note: Agencies will only be engaged if required. Please do not contact us or send applicants to us unless requested by a recruitment team member.