Retention Specialist | Retail Life Insurance

Summary about this job

Detail information about job Retention Specialist | Retail Life Insurance. Terms and conditions vacancy

Company Overview

A leading 'Australian Bank' with representation in numerous markets, focusing on core markets in Australia, New Zealand and Asia Pacific.

Our client is dedicated in helping you kick-start your career in Life Insurance. Graduates are more than welcome to apply. 

Role Overview

As a Retention Specialist, you will retain and increase loyalty of customers through both reactive/ proactive methods that identify the root cause of customer cancellation requests.

You will ultimately tailor solutions to meet customer needs that prevent cancellations and increase loyalty. 

Skills & Experience

• Proven Customer Service Experience i.e. retail
• Experience in a previous call centre role and an understanding of a call centre and/or operations environment is preferable. 
• You will have the ability to handle objections and have the resilience to handle problems and think outside the square 
• The ability to build rapport, utilise negotiation and influencing skills in customer interactions in order to retain at risk customers
• Excellent written & verbal communication skills
• The ability to adapt to change with ease and be resilient to cope with challenging tasks

What's on Offer

This is not an Entry Level Call-Centre role this is an amazing opportunity to provide exceptional customer service, specialising in Life Insurance. 

Click on the ‘APPLY’ button or contact Anthony Ayoub on +61 2 9240 6315.