Customer Service Consultant
A global organisation needs your customer service experience. A temp opportunity with full time hours, Monday - Friday 8.30am - 5pm. 16th July start!
Summary about this job
Customer Service - Call Centre
Company: DFP Recruitment
Location: Melbourne
Work type: Contract/Temp
Salary: Up to $27.54 p.h. + super
Phone: +61-3-7147-3224
Fax: +61-7-2401-4414
E-mail: n\a
Site: n\a
Detail information about job Customer Service Consultant. Terms and conditions vacancy
- Short term 6-8 week assignment, possibility for extension
- Work close to home, Scoresby location
- 27.54 ph, onsite parking
Our client is an international success story in large and small appliances and they are looking for the best of the best to work within the service team. This global organisation specialising in home appliances, have a reputation for high quality and a premium customer service to match.
A fantastic temp opportunity is available for an experienced and passionate customer service consultant. Taking inbound calls, and making outbound calls to book in service technician appointments.
Your responsibilities will incorporate:
- Provide exceptional customer service to all consumers as well as internal and external stakeholders
- Respond in an efficient and professional manner to all consumers
- Coordinate technical service providers to attend to repairs if required
- Proactively maintain an up to date knowledge of all products and services to ensure a superior experience for the consumers
To be considered for this position you will demonstrate the following capabilities:
- Previous experience in a customer service role
- Professional verbal and written communication skills
- Exceptional problem solving and negotiation skills
- Professional telephone manner and possess a high level of resilience
- Proven ability to meet KPI’s
This is a full time temp opportunityfor 6-8 weeks, there is a possibility for extension, starting on the 16th July 2018.
Suitable candidates will be flexible to work Mon-Fri from 8.30am- 5pm
You will be joining an organisation that offers exceptional hands on training and support and who are currently going through some exciting changes for 2018. In addition you will be rewarded with an attractive hourly rate and a dynamic team culture.
For a private and confidential discussion please contact Natalie on 03 85457510. Alternatively apply online today.
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