Customer Care Consultant - inbound

Summary about this job

Detail information about job Customer Care Consultant - inbound. Terms and conditions vacancy

• Do you enjoy customer service?
• Experienced with inbound call work?
• Work in an award-winning culture!

The Organisation
Yarra Valley Water provides essential water supply and sanitation services to over 1.7 million people who live and work in the northern and eastern suburbs of Melbourne. As an industry leader involved in exciting and innovative service solutions, we are committed to delivering exemplary water and sanitation services that contribute to the health and wellbeing of current and future generations.

The Role
The role of a Customer Care Consultant requires taking ownership of and resolving customers' account and billing related enquiries, or handling calls from customers experiencing a fault with their water and/or sewer. You will interact with our customers via phone (inbound and outbound calls), as well as email and Web Chat.

To be successful in this role, you will need to:

• Enjoy engaging with customers
• Be confident in how you speak to people and in making decisions
• Be highly empathetic
• Have great computer skills with the ability to pick up new systems quickly.

The Roster
Candidates must be available to work 38 hours per week on a rotating roster between 8am and 7pm Monday to Friday. You will need to be fully flexible and be able to work the shift allocated to you.

The Training
Extensive training is scheduled with two intakes:

Faults - commencing on Monday 6 August with a 2-week training program.

Billing - commencing on Monday 20 August with a 5-week training program.


To be eligible for either intake, you must be available to commence on that day and commit to the full training program

The Benefits
Our Customer Service Consultants are paid a salary of $42,855 per annum (plus 10% superannuation) for the duration of training. Upon successful completion of training & related assessments, the salary will increase to $47,805 per annum (plus 10% superannuation).

Other key benefits of working for YVW include;

• Supportive, friendly team environment
• On site cafeteria
• Free car parking
• Ongoing coaching & training to assist you in your development
• Vibrant workplace culture with a strong focus on encouraging and achieving
• Free flu vaccinations
• Social events, skill-sharing and networking opportunities

If you meet the position criteria and are passionate about providing exemplary customer service then this could be the role for you. Further information about Yarra Valley Water can be found on our website www.yvw.com.au.


How to apply
Applications should be submitted through the 'Apply Now' button and include a supporting Resume. You will need to provide a value statement. The value statement should explain why you want to work with us, what your values are and how you think they will align with our organisation.

In the application, you will also need to nominate the intake date (Monday 6 or Monday 20 August) on which you are available to commence.

Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks, if required for the position (which may include police records checks).

Closing date - Sunday 22 July 2018


Yarra Valley Water is committed to creating a diverse and inclusive workplace, and strongly encourages applications from experienced women and men, people with disabilities, LGBTI, Aboriginal & Torres Strait Islanders, and culturally and ethnically diverse candidates.


**Please note, previous applicants need not apply and agency candidates will not be accepted**