Outbound Customer Service Consultant
Prestige brand based in Mt Waverley requires an experienced Outbound Sales / Retention Consultant to join their expanding team!
Summary about this job
Sales - Outbound
Company: Veritas Recruitment
Location: Melbourne
Work type: Full Time
Salary: Super
Phone: +61-8-2169-8848
Fax: +61-3-8157-4380
E-mail: n\a
Site: n\a
Detail information about job Outbound Customer Service Consultant. Terms and conditions vacancy
Prestige global brand requires an experienced Outbound Sales / Retention Consultant to join their expanding team!
This Customer Relations Executive role is responsible for building dealership retention through customer contact which occurs throughout the vehicle ownership lifecycle.
The Customer Relations Executive role requires the following;
• Excellent interpersonal skills
• High Level of ability to build rapport and establish trust with internal and external customers
• Competence to handle complaints and challenging customer issues
• Honesty, confidentiality and trustworthiness
• Resourceful, flexible and proactive approach
• Well developed problem solving, decision making and analytical abilities
• Well organised with strong attention to detail
• Possesses a strong work ethic and team player mentality
• Warm and professional telephone manner
• Manage large amounts of Outbound / Inbound calls in a timely manner
• A passion for customer service and deep commitment to satisfying customers needs
• Enthusiastic attitude and adaptable team player mentality
• High levels of personal organisation, moitivation and results focused
• Ability to work towards and exceed KPI’s and targets
You must have previous outbound Call Centre experience, ideally within a Retail environment. You must thrive in a fast paced, pressurised environment and enjoy a role with high volume workloads.
This is a fantastic opportunity to get involved with a great organisation who are looking to expand rapidly.
To apply online please click on the appropriate link below and send your resume in WORD format. Alternatively, for a confidential discussion please contact Nicole Cooke on 03 9535 2111(SK928622A)