Customer Experience Manager

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The Customer Experience Manager t is the voice of our customer, partner to our Studios and the eyes and ears to the customer journey. This role ensur

Summary about this job

Management & Support

Company: Verve Portraits

Location: Melbourne

Work type: Full Time

Salary: n\a

Phone: +61-8-3632-2078

Fax: +61-3-6265-8765

E-mail: n\a

Site:

Detail information about job Customer Experience Manager. Terms and conditions vacancy

Customer Experience Manager

  • Develop & manage all aspects of the customer experience in our fast paced luxury photography studios
  • Work for a BRW ‘Fast Starter’ Company with strong growth projections

About the Company

Verve is Australia's premium photographic brand with a passion for customer service, creativity and business excellence. We recognise that our teams’ success is our success and we provide quality development opportunities for our people.

 

About the role:

The Customer Experience Specialist is the voice of our customer, partner to our Studios and the eyes and ears for our company. The role ensures we deliver extraordinary experiences every day, and ensure the customer is at the heart of all we do.

 

Duties and Responsibilities:

  • Develop and execute the rollout of a Customer Experience strategy at a national level
  • Ability to provide effective customer service by phone, email, social media and in person
  • Management and resolution of escalations from customers and other stakeholders
  • Producing insightful reports for management to drive improvements and success
  • Deliver workshops and training specific to the customer and studio experience
  • Partnering with department managers to stay updated on products and trends
  • Ensuring premium studio environs and standards are maintained nationally
  • Provide ad hoc support to the head office Leadership Team

What are we looking for?

  • 3+ years’ experience in a customer centric role
  • An innovator & problem solver
  • An excellent communicator, both written & verbal
  • A passionate advocate of incredible service.
  • An assertive personality.
  • Experience and skill in handling customer escalations.
  • Training experience
  • Ability to partner with senior management
  • Microsoft Office experience for reporting and creative visual displays of information
  • Exceptional verbal and written communication skills

To Apply:

  • Click ‘apply now’ and submit your CV and cover letter.

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