Customer Service Supervisor
Are you a natural leader? Do you love developing people? If yes, this role is the role for you.
Summary about this job
Supervisors/Team Leaders
Company: Independence Australia
Location: Melbourne
Work type: Full Time
Salary: $50,000 - $69,999
Phone: +61-2-9934-9469
Fax: +61-2-3672-9653
E-mail: n\a
Site: n\a
Detail information about job Customer Service Supervisor. Terms and conditions vacancy
Who are we?
Independence Australia is a social enterprise that provides choices for people living with a disability or other personal need, supporting them to regain and retain their independence.
The commercial arm of the organisation, Independence Australia Health Solutions Division, provides a wide range of affordable health & well being products that support people's level of independence within their community. We are a leading supplier of continence, wound care, and other personal health and wellbeing products.
What does the role entail?
You will play a significant role in developing and delivering our training to assist in improving on an ongoing basis our awesome team’s performance through your hard work and ownership.
As a Supervisor within the Customer Service Team you are responsible for managing, leading, developing, and motivating the team. You will ensure resources are deployed effectively and provide direction and guidance to the team to ensure service standards are met and maintained.
- Lead and develop the Customer Service Team on a day to day basis.
- Onboarding and training new employees on systems, products, processes, and customer service skills.
- Take responsibility for recruitment, training, team development, performance management, counselling and disciplinary matters.
- Develop and deliver training material to support the growth of our Customer Service Officers to provide a great customer experience.
The successful applicant will have the following skills & attributes in the following areas:
- Proven experience in training, coaching and team building.
- Extensive experience in supervising staff. (team leadership skills, the ability to lead, provide direction and positively motivate staff).
- Well-developed customer service / telephone / communication skills and techniques, (including negotiation and problem-solving ability).
- Strong written and oral communication skills.
- Negotiation and people management skills including the ability to problem solve and conflict manage.
- An ability to multi-task, prioritise and manage your own workload.
- Strong Computer literacy skills.
- Flexibility to work between the following hours; Monday to Friday 7am-8pm and Saturday 8am-12pm.
If you feel there’s a match:
Please submit applications to [email protected] or for further enquiries contact Ana Tramont, HR Business Partner on (03) 9418 0437. A detailed Position Description is available from the ‘Employment’ section of our website and should be referred to before applying. Be quick, this opportunity will close Monday 16 July 2018.