Workforce Planning Analyst

All vacancies of AustraliaCall Centre & Customer ServiceWorkforce Planning Analyst

Would you like to work in a dynamic and challenging environment where you will be supported to reach your potential?

Summary about this job

Other

Company: Adecco

Location: Sydney

Work type: Full Time

Salary: Up to $68k p.a. + super

Phone: +61-3-8208-9557

Fax: +61-2-9797-4856

E-mail: n\a

Site:

Detail information about job Workforce Planning Analyst . Terms and conditions vacancy

  • Based in Sydney CBD
  • Immediate Start
  • 68,000 + Super

Would you like to work in a dynamic and challenging environment where you will be supported to reach your potential?
An exciting opportunity has become available for a Workforce Planning Analyst to join our National Sales Centre (NSC) based in Sydney. One of our most integral roles, the WFP Analyst will lead the direction and strategy of the call centre's performance framework, and fulfil its sales data reporting requirements.

Client Details

Our client is a well known international organisation who is looking for someone to join the team.

Description

Specifically, the WFP analyst will:

  • Support an inbound and outbound team in being as efficient as ever through effective scheduling, call volume forecasting, and KPI reporting
  • Be the 'go to' person for sales data information, and be an important part of the way sales activities and volume drives are crafted

Profile

The ideal candidate will:

  • Have call centre experience
  • Be an Excel genius
  • Have an unrelenting love for efficiency
  • Be able to work independently
  • Thrive in a fast-paced environment
  • SAP experience preferred but not essential

Job Offer

As part of our dedication to the diversity of our workforce, Our client is committed to being an Equal Opportunity Employer and value diversity at our company.
If the above appeals to you, do not hesitate to apply today

Permanent residents and Citizens to apply.



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