Medical Booking Staff/Customer Service
We are a rapidly growing and innovative national medical booking company. Great CBD office location, close to public transport and shops.
Summary about this job
Customer Service - Call Centre
Company: Private Advertiser
Location: Sydney
Work type: Full Time
Salary: $26 - $29.99 per hour
Phone: +61-8-9251-7888
Fax: +61-3-3646-4308
E-mail: n\a
Site: n\a
Detail information about job Medical Booking Staff/Customer Service. Terms and conditions vacancy
- Rapidly growing company with potential for growth and career advancement
- Great team environment
MRI Now is a leading national medical concierge booking service Our clients are patients, doctors, insurance companies, employers and medical service providers. We coordinate radiology appointments for patient across Australia.
We are looking for a customer service superstar to join our team.
Your key responsibilities will include:
- Handling high volume client enquiries via telephone;
- Processing high volume patients appointments;
- Liaising with patients, doctors, insurance companies, employers and service providers in relation to patient appointments and updates;
- Excellent computer skills are essential, along with professional phone manner;
- Chasing up imaging reports, sending reports out efficiently and effectively.
What we are looking for:
- Previous customer service/call centre experience;
- Previous radiology/medical centre experience;
- Ability to work a rotating roster (vary shifts between 8:00am to 6:30pm);
- Excellent verbal and written communication skills, including interpersonal skills;
- Computer proficient with all Windows based applications including Outlook, Internet Explorer, Word and other document editing programs;
- Excellent attention to detail;
- Professional, polite and confident phone manner;
- Ability to understand and anticipate clients' needs and expectations;
- Ability to multi-task and attend to ad-hoc jobs as and when they arise;
- Handle and resolve urgent matters and time critical medical appointments;
- Ability to work in a team environment;
- Lateral thinker who is able to find solutions and come up with best practice results in response to unique situations.
- Ability to work to deadlines and KPI's
- A proactive/Can do attitude
Full training will be provided to the successful candidates.
Previous applicants need not apply.
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