Customer Sales Representative
The role is to deliver a first class customer experience at every communication touch-point and execute with excellence against the requirements
Summary about this job
Sales - Outbound
Company: British American Tobacco
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-2-6256-6793
Fax: +61-2-4300-8401
E-mail: n\a
Site: n\a
Detail information about job Customer Sales Representative. Terms and conditions vacancy
- Market Leading Organization
- People Development Focus
- Fast paced environment
British American Tobacco is all about freedom of choice — whether it's our people or our products. Combined with our entrepreneurial spirit, it's what's driven our phenomenal success. We started trading tobacco over a hundred years ago. Today, we're a multibillion dollar company with more than 200 brands in our portfolio. With robust positions in each of our regional markets, our future looks equally bright too. There's no doubt our industry is controversial — we're the first to admit that. But rest assured, we take a responsible approach to our trade. In our market, we observe every law and regulation regarding tobacco (in many cases going further through our own voluntary code). Not only that, we treat our Global farmers fairly, invest in the environment and help to sustain local communities. We also excel at developing our own people into leaders of the future. As a firm with a high-performance culture, we'll expect a lot from you. But we'll support you every step of the way to help you deliver. If you're passionate and ambitious, rapid career progression is a reality here. And because we're such a large firm (we employ more than 55,000 people worldwide), there are plenty of exciting opportunities for you to develop a truly extraordinary career.
About the role:
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Deliver a strong and consistent customer experience and drive business / sales performance across all channels through the utilisation of selling skills
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Responsible for the monitoring, modification, and validation of web orders to ensure optimal sales, distribution & inventory parameters are adhered to within cut-off times
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Ensure all KPIs outlined in the scorecard or other metrics that the Sales Centre publishes are achieved
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Act as an escalation point for customer / consumer problems and take responsibility for liaising with other work groups to ensure solution development and resolution in a timely manner
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Recognition/understanding of customer needs to determine the most effective approach to solving or redirecting customer queries as required
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Daily prioritisation of work in line with agreed SLA's
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To drive trade activation activities and incentives and enhance sales at every opportunity
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Identify ways of streamlining process to ensure customer issues are effectively managed
About You:
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Minimum 1 year experience in a call centre environment
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Experience with use of relevant call centre software programs
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Intermediate ability in MS Office Applications, Outlook, Excel, Word, PowerPoint
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Proficiency in SAP would be ideal
As part of our dedication to the diversity of our workforce, BATA is committed to being an Equal Opportunity Employer and value diversity at our company.
If the above appeals to you, do not hesitate to apply today.