Operations and Billing Support Specialist
Retail Operations support role, monitoring and processing transactions to ensure customers are transferred, billed and supported in a timely manner
Summary about this job
Customer Service - Call Centre
Company: Mojo Power Pty Ltd
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-7-4176-5446
Fax: +61-7-2346-1580
E-mail: n\a
Site: n\a
Detail information about job Operations and Billing Support Specialist. Terms and conditions vacancy
- Innovative energy retailer
- Great brand
- City location
Mojo Power is different to all other Australian energy retailers. We do things digitally, and we're for the customer.
Using our innovative technology, customers can make better decisions about their energy use, enjoy the benefits of our industry-leading smart app, and receive a leading solar feed-in tariff of 20c per kWh.
Supporting our back office team, we are now seeking an energetic individual who will be an integral part of our operations group and help us support our growing business.
Key tasks for this role are varied, with your involvement in key areas such as:
- Customer enrolment and transfer
- Customer billing and collections activities
- Customer Concessions and Rebates
- Energy related Settlements
- Business Process review
- Process mapping and documentation
- Carry out ad-hoc reporting and analysis as required
- Assist in the development of automated reporting
- Supporting our call centre with billing, payments and onboarding support
Ideally, you will have energy retail experience, but you may also come from a telco or other strongly regulated retail markets. You are good with processes and detail, and have a genuine interest in making our customer's experience as optimal as possible.
On offer are an attractive salary, a cool team environment, and be part of a team who really want to make a difference.