Customer Coordinator

Summary about this job

Detail information about job Customer Coordinator. Terms and conditions vacancy

• Customer service office critical role
• Hire industry experience ideal (Parts, Service & Capital Equipment)
• Drive results towards 100% customer satisfaction / excellent career prospects

Our global client is an innovative, customer-centric premium branded international manufacturer of light and compact equipment.  Considered a partner of choice across a broad range of industries including construction, concreting, landscaping and agriculture, the organisation has embarked on an exciting phase of realising strategically planned growth particularly across capital equipment dealer and reseller channels.

As Customer Coordinator, you will be a pivotal team member across the total daily customer service office operations. You will demonstrate integrity, high quality work, strong problem solving skills and an exemplary attention to detail.  Reporting to the National Technical Manager your key areas of responsibility will include customer service (phone, email and face to face), inventory control and internal administration tasks and provide sales, management and warehouse team support.  Specific responsibilities will include; 

• Answer and coordinate incoming calls
• Parts interpretation
• Process quotes
• Provide administrative support to the sales and aftermarket departments
• Receive and coordinate branch visitors, customers and suppliers
• Inventory control (Reporting variances & assist in stocktakes)
• Various administration tasks including processing purchase orders, vendor invoices and stock transfers
• Other adhoc duties as required

To support your success in this position, you will demonstrate sound communication and customer interaction skills, solid lateral thinking skills and the ability to work across various tasks simultaneously. The proven ability to interpret basic technical drawings and comprehend complex instructions is essential.  We ideally seek a computer literate person (MS Word, Excel, PowerPoint, Outlook and ERP).

A capital or construction equipment, materials handling or hire industry background is considered an advantage.  A current Australian Driver Licence is required.  A Forklift Licence and Plant and Equipment certification may be required or willingness to obtain.  A First Aid Certificate is an advantage with a strong appreciation for adhering to OHS&E regulations.

Do not delay in registering your interest in this rewarding long term career opportunity.  Please submit your covering letter and resume to [email protected] quoting reference number VP0851.