Vehicle Service Booking Coordinator: South Yarra BMW - Oakleigh
South Yarra BMW are looking for a telephone Service Booking Coordinator to join our team on a full-time basis. Automotive exp. highly regarded.
Summary about this job
Customer Service - Call Centre
Company: NetYourJob
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-2-8322-4454
Fax: +61-2-5450-6314
E-mail: n\a
Site: n\a
Detail information about job Vehicle Service Booking Coordinator: South Yarra BMW - Oakleigh. Terms and conditions vacancy
- Experienced Call Centre / Customer Service Professional
- Competent computer skills required
- Full time role with South Yarra BMW - Oakleigh
- Experienced Call Centre / Customer Service Professional
- Competent computer skills required
- Full time role with South Yarra BMW - Oakleigh
South Yarra BMW is a major metro BMW Dealership with multiple locations in Melbourne’s south-east. We are a part of Autopact, one of Australia’s largest privately owned Dealer Groups including The Bayford Group in Melbourne; one of Melbourne’s oldest and most established multi-franchise dealerships.
A fantastic opportunity has become available for a telephone Service Booking Coordinator to join our team on a full-time basis. You will join a dynamic team whose number one focus is customer service. With the drive to excel in a professional environment, this is your chance to further your career in the motor industry with one of Melbourne's major automotive dealership groups.
The Service Booking Coordinator supports all customer requirements in regard to their vehicle service bookings.
Specific responsibilities include:
- Utilising the internal CRM systems whilst maintaining the DMS (Era/EraNet) - experience advantageous
- Contacting customers pre service through various communication points
- Identifying the appropriate service needs - Express Servicing etc.
- Ensuring Service retention
- Outbound and Inbound calls to an existing database
Required skills and attributes include:
- Minimum 3 years’ experience in a call centre environment where customer service is the focus
- Strong written and verbal communication skills
- Competent computer skills - knowledge of EraNet would be an advantage
- Team player - motivated to ensure success
- Exceptional level of attention to detail and organisational skills
- Mature and calm demeanour with ability to problem solve, think on your feet
- Strong salary base with bonuses
- Amazing team with a strong work ethic
- Ongoing dealership Training - all aspects of the role
- Modern office facility
- Close to public transport and ample parking
- Flexible working hours - Monday to Friday