Startrack - Customer Service Consultant - Darra

Summary about this job

Detail information about job Startrack - Customer Service Consultant - Darra. Terms and conditions vacancy

Every day we deliver a premium service to our customers, but we don’t stop there. We have an unrivalled network, an 11,000 team comprising 134 nationalities, and common values that drive our shared desire to make a difference for customers. Every day we deliver a premium service to our customers, but we don’t stop there. We have an unrivalled network, an 11,000 team comprising 134 nationalities, and common values that drive our shared desire to make a difference for customers. Our passion for people means we’re always looking to grow our team, and provide even greater experiences for our employees.

We’re looking for Customer Service Consultants to be based in our Contact Centre who will continue to deliver success for our business. We’re known for delivering a good job, but we couldn’t do it without people like you on the phones, talking to our customers every day. This is your chance to work with like-minded people in a supportive environment that continually encourages career development. This role will be working shift patterns between 8.00 am and 7.30pm. 

Role requirements:                                                      

• Resolving customer queries – quickly and accurately – you’ll be an expert problem solver focused on delighting our customers with a positive attitude.
• Handling high volumes of in-bound calls – we operate a busy contact centre and you need to be able to work calmly under pressure.
• Being diligent in your work – you’ll thrive if you apply yourself with professionalism, reliability and punctuality and respect and support your fellow team members.
• Having an eye for detail – you’ll need to work smartly on our computer systems, entering customer bookings and delivery information, ensuring compliance and managing multiple systems at once.

You’ll need:

• Demonstrated ability to quickly understand and resolve problems for sales teams and customers utilising data
• Highly capable in the use of CRM, reporting and data software 
• Highly capable in the MS Office suite specifically excel/access with intermediate skills in macros.
• Highly capable of data processing methodologies
• Highly capable in interpreting reports and making recommendations for process improvement based on data and/or observable practices
• Excellent communication (written and oral), interpersonal, consulting and facilitation skills

If you’re ready to put our customers first, we’d love to talk to you. At StarTrack, we’re focused on people, on teamwork and on helping you get the job done.  Since joining forces with Australia Post, StarTrack are stronger than ever before, and can now offer both business and consumer markets an unrivalled range of parcel, freight, express, courier and international solutions – all under one banner. Our new combined business brings the trust, reach and convenience that Australia Post is known for, together with the premium service standards of standards of StarTrack, to create the largest parcels, freight logistics provider in the country. And as the largest logistics provider in the country, we know a thing or two about delivery.

Apply for a job with StarTrack today, and be part of our exciting future.  

We are committed to being an equal opportunity employer with a diverse workforce.