Member Service Officer

Summary about this job

Detail information about job Member Service Officer. Terms and conditions vacancy

• Based at our Forster branch
• Join a community focused financial insitution
• Excellent career development opportunities

Newcastle Permanent Building Society is customer owned. We are owned by and run for the benefit of our customers. The largest and financially one of the strongest building societies in Australia, we are committed to providing our customers with a wide range of high quality and competitively priced financial products. We are also committed to making a positive contribution to the communities in which we live and operate. Our Forster branch requires a part time Member Service Officer (MSO) to join the team. Member Service Officers are responsible for meeting our customer’s financial needs by delivering outstanding frontline member service and sales.      

Our MSO’s duties include:

• Processing day-to-day transactions;
• Promoting NPBS and third party products and services;
• Identifying referral opportunities for NPBS business partners;
• Maintaining up-to-date knowledge of products, policies and procedures; and
• Adherence to compliance and audit requirements. 

To be considered for these opportunities, you must demonstrate in your application:

• Experience in a customer service and sales role;
• Proven ability in achieving sales targets;
• Experience in handling high volumes of cash with a high level of accuracy.

The ability to self-motivate, a strong desire to succeed and a familiarity with working to strict policies and procedures is a must in this role. Whilst experience in financial services is not essential, it will be highly regarded.

Hours of work will be:

Week 1: Thursday, Friday 9am – 5pm and Saturday 9am – 12pm

Week 2: Wednesday, Thursday and Friday 9am – 5pm and Saturday 9am – 12pm

Upon commencement, all part time staff must be able to work at least the first seven (7) weeks at full time hours to complete their induction. You will also be required to attend training at our Head office in Newcastle as and when required. Travel, accommodation and meal allowances will be provided.     

All applicants who proceed to offer stage will be asked to consent to a criminal history and bankruptcy check. An offer is conditional upon receipt of a clear criminal history and bankruptcy check.