Collections Officer
Join a worldwide financial services company as a Collections officer in their Rhodes office, paying $29.50
Summary about this job
Collections
Company: Hays Contact Centres
Location: Sydney
Work type: Contract/Temp
Salary: Up to $29.50 p.h.
Phone: +61-2-9603-1208
Fax: +61-8-7091-1847
E-mail: n\a
Site: n\a
Detail information about job Collections Officer. Terms and conditions vacancy
- Receive training and career growth from an industry professional
- Build your contacts both internally and externally
- Utilize your customer service skills and find solutions to problems
Join a worldwide financial services company as a Collections officer in their Rhodes office, paying $29.50
Your new company
Join one of the most reputable and largest financial services company in the world as a Collections Officer in their Rhodes office. The company itself services more than 100 countries and 200 cities and combines local expertise with the strength of the company’s worldwide consumer banking network. The current team have a fantastic opportunity to be a part of their dynamic and supportive working environment and are looking for a new member to join their busy environment.
Your new role
As their new Collections Officer you will be responsible for providing over the phone service to customers who have overdue accounts for which you will help find solutions for them. You will need to investigate matters and take end to end accountability of assigned portfolios always supplying fantastic customer service. This role requires a strong ability to form relationships with both internal and external customers. Other duties:
- Conduct outbound and inbound collection calls
- Successfully identify customers experiencing financial hardship
- Achieve and exceed individual and team targets
- Understand and comply with all regulatory requirements and quality standards
- Maintaining policy standards
- Negotiate recovery of the debt and determine action within delegated limits
- Develop and maintain strong service relationships with both our internal and external customers
- Identify and report anomalies to management
What you'll need to succeed
- Previous Collections Officer experience
- Excellent communication and negotiation skills
- Be an active participant in a team based environment
- Passionate about own success - KPI’s driven and Goal orientated
- Highly motivated and willingness to learn
- Ability to build strong relationships, adaptability and strong decision making skills
- Knowledge of regulatory requirements and legislation
What you'll get in return
This role is goal and target oriented so hard work will be rewarded. You will have the opportunity to access contacts from a global network whilst gaining experience to grow your personal career.
What you need to do now
If you're interested in this role, click 'apply now' and upload a current copy of your CV or call Tori Bailey now on 02 8226 9818
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.