Client Engagement Officer

Summary about this job

Detail information about job Client Engagement Officer. Terms and conditions vacancy

about the company
This leading charity supporting the disadvantaged currently seek a highly motivated Customer Service Officer to join their Client Engagement Team. Reporting the Homecare Team Leader this role will see you working directly with a broad range of clients and their advocates managing and coordinating their home support requirements.
 
about the role
Working collaboratively with clients and external service providers in a collaborative team environment, responsibilities will include:

• Dealing with high volume incoming homecare requests
• Managing client information with accuracy
• Updating internal systems and registers
• Contacting and coordinating service provides
• Driving communication between parties

 
about you

• Enthusiastic with a great attitude
• An excellent communicator with strong interpersonal skills
• Professional telephone manner with empathetic approach
• Demonstrated planning, time management and coordination skills
• The ability to prioritise and meet targets
• Capacity to work independently and as part of a team
• System savvy with the ability to adapt to new systems and processes

 
 
benefits

• Friendly values based working environment
• Generous salary packaging options
• Opportunity to work for a well-respected charity
• Close to public transport