Support Officer

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Seeking an experienced SAP administration assistant for a 5 month NSW Government contract

Summary about this job

Management & Support

Company: Charterhouse

Location: Sydney

Work type: Contract/Temp

Salary: $30-$34+ super per hour

Phone: +61-8-6012-6083

Fax: +61-8-2923-5608

E-mail: n\a

Site:

Detail information about job Support Officer. Terms and conditions vacancy

5 month contract | Parramatta Location | $30-$34+ super per hour 

About the Department: 
The department is transitioning to SAP Travel & Expenses and we are seeking applicants who are flexible and have experience in providing technical and operational support to customers during a period of complex change. 

Key Responsibilities: 
• Providing specialist support during SAP HR transition. 
• Responsibility for reviewing and responding to support queries from customers across the cluster relating to travel and expense processes. 
• Extensive experience within a contact centre environment providing front line support in a high volume environment during a period of complex change. 
• Demonstrated experience in the use of SAP, Excel and incident management systems (such as Remedy). 
• Excellent customer service skills. Ability to use data to produce and analyse reports to provide insight into enhancing business processes in a travel context. 
• Knowledge of / or ability to quickly acquire knowledge in NSW Government travel entitlements under various employment awards 

Essential Criteria: 

  • Responsibility for reviewing and responding to support queries from customers across the cluster relating to travel and expense processes 
  • Extensive experience within a contact centre environment providing front line support in a high volume environment during a period of complex change 
  • Demonstrated experience in the use of SAP, Excel and incident management systems (such as Remedy) 
  • Excellent customer service skills 
  • Ability to use data to produce and analyse reports to provide insight into enhancing business processes in a travel context 
  • Knowledge of / or ability to quickly acquire knowledge in NSW Government travel entitlements under various employment awards 
  • Must be flexiable - this is a shift roster role therefore applicant MUST be available between 7:30am-6pm

Due to length of contract applicants must have Residency.

If you meet the above criteria please click APPLY

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