Support Officer
Seeking an experienced SAP administration assistant for a 5 month NSW Government contract
Summary about this job
Management & Support
Company: Charterhouse
Location: Sydney
Work type: Contract/Temp
Salary: $30-$34+ super per hour
Phone: +61-8-6012-6083
Fax: +61-8-2923-5608
E-mail: n\a
Site: n\a
Detail information about job Support Officer. Terms and conditions vacancy
5 month contract | Parramatta Location | $30-$34+ super per hour
About the Department:
The department is transitioning to SAP Travel & Expenses and we are seeking applicants who are flexible and have experience in providing technical and operational support to customers during a period of complex change.
Key Responsibilities:
• Providing specialist support during SAP HR transition.
• Responsibility for reviewing and responding to support queries from customers across the cluster relating to travel and expense processes.
• Extensive experience within a contact centre environment providing front line support in a high volume environment during a period of complex change.
• Demonstrated experience in the use of SAP, Excel and incident management systems (such as Remedy).
• Excellent customer service skills. Ability to use data to produce and analyse reports to provide insight into enhancing business processes in a travel context.
• Knowledge of / or ability to quickly acquire knowledge in NSW Government travel entitlements under various employment awards
Essential Criteria:
- Responsibility for reviewing and responding to support queries from customers across the cluster relating to travel and expense processes
- Extensive experience within a contact centre environment providing front line support in a high volume environment during a period of complex change
- Demonstrated experience in the use of SAP, Excel and incident management systems (such as Remedy)
- Excellent customer service skills
- Ability to use data to produce and analyse reports to provide insight into enhancing business processes in a travel context
- Knowledge of / or ability to quickly acquire knowledge in NSW Government travel entitlements under various employment awards
- Must be flexiable - this is a shift roster role therefore applicant MUST be available between 7:30am-6pm
Due to length of contract applicants must have Residency.
If you meet the above criteria please click APPLY