Call Centre Agent
Contact Centre Role, Full Time hours, Fun Work Culture, Convenient location, growth opportunities, Immediate Start, Collections & Customer Service
Summary about this job
Collections
Company: Probe Operations Pty Ltd
Location: Melbourne
Work type: Full Time
Salary: attractive salary and benefits
Phone: +61-3-1134-2918
Fax: +61-7-3527-7125
E-mail: n\a
Site: n\a
Detail information about job Call Centre Agent . Terms and conditions vacancy
Key Details:
- Location: Caulfield North
- Full time - Fixed term 6-12 months contract commencing immediately
- Monday to Friday 8am to 8pm | Saturday 9am to 2pm| Rotating roster | No Public Holidays
- 2 weeks paid full time training
- Successful applicants will be required to complete Background Check
About Our Company
Probe Group are Australia's fastest growing and most respected privately owned customer management and business services provider. Established in 1979, and recently having acquired Salmat Contact Solutions, we now have over 3000 staff worldwide and are enjoying a period of sustained growth.
About the Role - This role will see you working in a supportive team environment on behalf of our Government Clients.
- You are someone who has been working in a collections role. You have an understanding of and exposure to the Collections industry.
- You know that collecting long standing debts and loans is about researching your facts, wearing the investigative hat, locating the debtors, being persistent, making your calls and engaging in the right conversation with the customer.
- You are focused on your targets and your approach is highly disciplined.
- You are a pro at negotiating, dispute resolution and arriving at a win-win situation.
Skills & Capabilities:
- Ability to think rationally and independently
- Ability to engage, influence and negotiate with Debtors
- Excellent communicator with very strong written and verbal communication skills
- The willingness and ability to learn computer systems
- High attention to detail
Culture & Benefits
- Ongoing coaching and support
- Growing Organization - Multiple career progression opportunities
- Fast paced, innovative & rewarding environment
How to Apply
If you think this sounds like a great opportunity to work for the PROBE family then click apply now!
To apply online, please click on the appropriate link below.