Call Centre Agent

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Contact Centre Role, Full Time hours, Fun Work Culture, Convenient location, growth opportunities, Immediate Start, Collections & Customer Service

Summary about this job

Collections

Company: Probe Operations Pty Ltd

Location: Melbourne

Work type: Full Time

Salary: attractive salary and benefits

Phone: +61-3-1134-2918

Fax: +61-7-3527-7125

E-mail: n\a

Site:

Detail information about job Call Centre Agent . Terms and conditions vacancy

Key Details:

  • Location: Caulfield North
  • Full time - Fixed term 6-12 months contract commencing immediately
  • Monday to Friday 8am to 8pm | Saturday 9am to 2pm| Rotating roster | No Public Holidays
  • 2 weeks paid full time training
  • Successful applicants will be required to complete Background Check

About Our Company

Probe Group are Australia's fastest growing and most respected privately owned customer management and business services provider. Established in 1979, and recently having acquired Salmat Contact Solutions, we now have over 3000 staff worldwide and are enjoying a period of sustained growth.

About the Role - This role will see you working in a supportive team environment on behalf of our Government Clients.

  • You are someone who has been working in a collections role. You have an understanding of and exposure to the Collections industry.
  • You know that collecting long standing debts and loans is about researching your facts, wearing the investigative hat, locating the debtors, being persistent, making your calls and engaging in the right conversation with the customer.
  • You are focused on your targets and your approach is highly disciplined.
  • You are a pro at negotiating, dispute resolution and arriving at a win-win situation.

Skills & Capabilities:

  • Ability to think rationally and independently
  • Ability to engage, influence and negotiate with Debtors
  • Excellent communicator with very strong written and verbal communication skills
  • The willingness and ability to learn computer systems
  • High attention to detail

Culture & Benefits

  • Ongoing coaching and support
  • Growing Organization - Multiple career progression opportunities
  • Fast paced, innovative & rewarding environment

How to Apply

If you think this sounds like a great opportunity to work for the PROBE family then click apply now!

To apply online, please click on the appropriate link below.

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