Customer Service Coordinator
We are currently seeking self-motivated, driven, Customer Service Officers to work in a busy inbound call centre in Castle Hill.
Summary about this job
Customer Service - Call Centre
Company: bestresources Recruitment & Consulting
Location: Sydney
Work type: Part Time
Salary: n\a
Phone: +61-7-1825-5900
Fax: +61-7-1772-5666
E-mail: n\a
Site: n\a
Detail information about job Customer Service Coordinator. Terms and conditions vacancy
We are currently seeking self-motivated, driven, customer service professionals to work in a busy inbound Customer Service Call Centre based in Castle Hill.
We have multiple opportunities for people looking to make their mark in a Support Office environment. You must be self-motivated, enthusiastic and have great office skills.
This role will suit someone currently working in a Customer Service Team or someone with great service skills and looking for an office environment.
Both full time and part time opportunities are available but you must be available to work full days including afternoons and some weekends.
The role includes:
- Working in a team who's key role is to respond to all customer enquiries received via phone, email and helpdesk in a timely manner aiming for a one touch customer service experience;
- Providing end to end resolution of all customer enquiries or queries
- Handle client disputes and complaints as per the values of the company and terms and conditions of the membership;
- Record all communication and actions performed accurately and thoroughly;
- Perform daily administration tasks and achieve KPIs outlined by the team leader.
Essential:
- A positive attitude and exceptional work ethic;
- A love of animals!
- Strong verbal and written communication skills;
- An excellent customer-centric focus;
- Good time management skills and the ability to work autonomously and within a team;
- The ability to problem solve;
- Intermediate skills in Microsoft Word and Excel
- Experience in a contact centre environment, or with practice management software, Would be highly regarded
This role would also suit Uni students looking for a part time role in an office environment where you are available to work full days, including evenings and weekends.
Interested? Email your resume to [email protected] or hit the "Apply Now" button. This opportunity will not last!
No working holiday visas please!