Vendor Account Manager

All vacancies of AustraliaCall Centre & Customer ServiceVendor Account Manager

Our new Vendor Account Manager will be driving a positive end-to-end client experience through contracting, on-boarding, during & post campaign

Summary about this job

Other

Company: Lux Everyday

Location: Sydney

Work type: Full Time

Salary: n\a

Phone: +61-2-2421-3987

Fax: +61-7-8912-3740

E-mail: n\a

Site:

Detail information about job Vendor Account Manager. Terms and conditions vacancy

  • Fast paced, e-Commerce business ready to develop your career
  • Fun & flexible working environment at Barangaroo
  • Great staff perks including 24/7 ping pong and Friday office gatherings

Lux Everyday, which includes great brands such as Scoopon, Cudo, Deals, TreatMe, The Gourmet & Spreets – is one of Australia's biggest and most innovative eCommerce groups and we currently have a very exciting role available for a fresh and eager Vendor Account Manager to join our Sydney team.

The Vendor Account Manager will:

  • Own the on-boarding of suppliers, including the set up and management of technology utilised throughout the campaign (i.e. vendor partner portals, scanners).
  • Ensure Advertising Compliance on content prior to commencement date
  • Manage deal escalation and communication to key departments of any issues/changes that require attention - and reviewing problem deals to prevent reoccurrence
  • Collaborate with key stakeholders including Management, Content Strategy, Product Coordinators, Sales, Customer Service & Finance teams
  • Coordinate deal and supplier management throughout the campaign lifecycle, including (but not limited to): 
  1. Supporting clients based on their requirements and needs - inclusive of email support, inbound phone queries and post flight calls
  2. Communication to Vendors on important updates/changes to their promotions
  3. Facilitate efficient and accurate information flow
  4. Ensure deals and suppliers are ready for upcoming events, promotions or site activity

What we are looking for:

  • You will have exceptional verbal and written communication skills, attention to detail and be extremely passionate about customer service.
  • Excellent time management and an ability to prioritise 
  • Ability to triage issues and concerns raised and provide timely solutions
  • Ability to work independently with minimal direction, while also functioning and contributing as part of a team
  • High attention to detail
  • Able to adapt and be flexible in a dynamic and fast pasted environment.

What's in it for you?

  • Competitive remuneration package with loads of staff perks (with discounts on Lux Everyday brands)
  • First class health and well-being program including onsite massages, yoga, corporate gym memberships and daily breakfast
  • Fun & flexible working environment - work hard and play hard with 24/7 table tennis, Friday afternoon onsite gatherings (wine included!) and monthly celebration & recognition programs

If you are keen to join such an exciting e-Commerce business and feel you have the skills and experience required, please apply online today!

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