Rostering Service Delivery Manager
Lead a team of 6 Rostering Coordinators & deliver an exceptional service to clients & internal stakeholders through effective resourcing.
Summary about this job
Management & Support
Company: MSS Security
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-3-1220-2355
Fax: +61-8-3096-7654
E-mail: n\a
Site: n\a
Detail information about job Rostering Service Delivery Manager. Terms and conditions vacancy
- Lead a team of Rostering Coordinators
- Successful & growing team
- Attractive remuneration and benefits
About the role:
MSS Security has an opportunity for an enthusiastic Rostering Service Delivery Manager to join our busy and growing Victorian team. This position is responsible for managing and facilitating all aspects of delivering the highest quality service to clients, managing all aspects of the VIC Operations Centre including staff, manning levels, roles and functions.
Key responsibilities include but are not limited to:
- Measuring and managing LCR: ensuring budget/target levels are met, and developing and improving systems
- Achieving and maintaining targets for Real-Time Rostering
- Review daily after hours service reports to resolve any issues
- Customer knowledge and retention
- Leading and managing a team of six
The successful candidate should possess the following experience:
- Prior industry experience
- Extensive experience managing large numbers of people
- Previous experience dealing with Industrial Relations and Industry Awards/ Agreements
- Proven experience dealing with clients
- Ability to identify and implement complex LCR Reduction plans
- Proficiency with MS Office and general computer literacy
- Able to influence and manage conflict constructively
- Able to work under pressure, adapt well to changing and unforeseen conditions
It is also essential that you have the following personal attributes:
- Well-developed people skills
- Ability to build rapport with a diverse range of people
- Enthusiastic self-starter with a strong customer service focus
- Business-minded and results driven with the ability to balance competing priorities
- Driven by expected deliverables
About MSS Security:
MSS Security is Australia's largest security company with over 7,000 professionals across Australia; and a national infrastructure including offices in the capital cities of all states and territories.
MSS Security will provide you with a rewarding environment, opportunities for advancement and a host of employee benefits.
To apply:
If you have the right skills, experience and attitude we would love to hear from you and hope to welcome you to the team!
Please follow the Apply Now link and submit your resume and covering letter.
MSS Security is an Equal Opportunity Employer.
MSS Security is committed to closing the gap between the employment of Indigenous and non-Indigenous Australians and we currently enjoy 4% parity
MSS Security PSL - 409-987-30S