Keeping Momentum (Hardship) Consultant
Join Momentum's Hardship Team and provide excellent customer service through respectful collections while maintaining relationships with customers.
Summary about this job
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Company: Momentum Energy
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-3-9087-4329
Fax: +61-3-8252-4332
E-mail: n\a
Site: n\a
Detail information about job Keeping Momentum (Hardship) Consultant. Terms and conditions vacancy
Imagine an energy company that puts customers first. One that provides great customer service from 100% Aussie-based humans. An energy company that ditches confusing discounts in favour of simple, competitive pricing (without lock-in contracts, exit fees or loyalty penalties). An energy company that supports renewables and cares about the planet.
We’re here to ‘make energy more human’. Of course, to do that, we need more great humans, so please read on.
About you:
You're a great communicator and relationship builder, and you have a strong background in delivering superior customer service.
You pride yourself operating in an ethical, personal and respectful manner, and you’re passionate about managing relationship with disadvantaged customers, or those facing hardship or vulnerability, in an empathetic way and without judgement.
You’re also and organised, versatile and resilient, and you have sound questioning techniques, negotiation and investigative skills.
About the role:
Your core objective is to provide superior customer service through respectful collections whist establishing methods and practices that will improve the process and experience for customers that are part of the Keeping Momentum Hardship Program.
Your key responsibilities will include:
- Providing a service in an efficient and courteous manner to ensure Momentum customer promises are met
- Managing a customer portfolio of customers on the hardship program
- Manage inbound and outbound calls (hardship and credit enquiries)
- Answering correspondence relating to portfolio accounts
- Investigate and resolve customer issues and disputes
- Assessing customers for hardship support
- Escalating matters & liaising with other departments to end disputes
What's in it for you?
You'll receive an attractive salary, and benefits that include health programs, a wellness allowance, discounted health insurance, discounted electricity and gas, special leave and the ability to purchase leave, salary sacrifice and salary continuance insurance, not to mention working for an incredibly fun and rewarding business!
If you like the sound of this role, we'd love to hear from you!
To apply for this position you must attach your resume and a cover letter outlining why you are the best candidate for the position.
Applications close at 9:00am Friday 20th July 2018.