Customer Service Agent
Love customer service? Join our team on an initial 6-month contract providing superior levels of customer service to our website members
Summary about this job
Customer Service - Call Centre
Company: Lux Everyday
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-3-1032-1565
Fax: +61-8-2886-6719
E-mail: n\a
Site: n\a
Detail information about job Customer Service Agent. Terms and conditions vacancy
- Work with a team passionate about delivering exceptional Customer Service
- Fun & flexible working environment at Barangaroo
- Fast paced, e-Commerce business ready to develop your career
Lux Everyday, which includes great brands such as Scoopon, Cudo, Deals, TreatMe, The Gourmet & Spreets – is one of Australia's biggest and most innovative eCommerce groups and we currently have a very exciting role available for a fresh and eager Customer Service Agent to join our Sydney team.
The Customer Service Team is the primary point of contact for customers across our brands. All enquires must therefore be acted upon with efficiency, professionalism and with a view to ensuring we keep our members happy.
The Customer Service Agent will:
- Answer simultaneous and multiple customer enquiries promptly, competently and professionally
- Offer excellent customer service by providing customers with general information relating to services, packages and pricing
- Maintain a good working knowledge of the Lux Everyday products, deals and pricing
- Recommend workable solutions that meet the needs of the business and customer
- Actively promote Lux Everyday products & deals with a view to retaining customers
- Resolve customer complaints where applicable and within specified timeframes or refer to the correct department to ensure commitments are followed through to resolution
- Ensure all customer contact is accurately recorded in the appropriate systems/ databases to assist with future contact or follow-up
What we are looking for:
- Experience in a Customer Service team in an email focussed environment (FMCG, e-Commerce or group-buying is highly desirable)
- Experience working with systems such as; Salesforce programs (service cloud & DESK) & integrated telephone systems
- Exceptional verbal and written communication skills, attention to detail and be extremely passionate about customer service
- Ability to build customer loyalty by providing a high degree of customer service
- Ability to achieve targets in a high pressure environment
What's in it for you?
- Competitive remuneration package with loads of staff perks (with discounts on all our brands)
- First class health and well-being program including onsite massages, yoga, corporate gym memberships and daily breakfast
- Fun & flexible working environment - work hard and play hard with 24/7 table tennis, birthday leave, Friday afternoon onsite gatherings (wine included!) and monthly celebration & recognition programs.
If you are keen to join such an exciting e-Commerce business and feel you have the skills and experience required, please apply online today!