Customer Support Officer job in Box Hill
Customer Support Officer job in Box Hill, an exciting opportunity to join a Large Govt Agency. August start.
Summary about this job
Customer Service - Call Centre
Company: Adecco
Location: Melbourne
Work type: Contract/Temp
Salary: super
Phone: +61-7-2424-5130
Fax: +61-7-5705-2596
E-mail: n\a
Site: n\a
Detail information about job Customer Support Officer job in Box Hill. Terms and conditions vacancy
- 6 months Temp role-August start
- Located in the Box Hill
- $42/ hr + super
Customer Service Officer jobs in Box Hill, an exciting opportunity to join a Large Govt Agency. August start
Client Details
State Government department in BOX HILL requires a Customer Support Officer for 6mth temp role. Starting August. Close to public transport, $42 per hour + super. Previous Government experience is advantageous.
Description
In this role, you will be responsible for responding to a high volume of phone and email enquiries from members of the public, industry and community groups in relation to the department.
Duties include but are not limited to:
- Provide helpful, accurate and timely information about related legislation.
- Accurately record the details of applicants and cardholders calls into the relevant databases and registers.
- Identify and recommend service delivery and process improvement opportunities, as well as monitoring and evaluating the performance of the Customer Support Line.
- Assist with projects and programs such as desktop research and the development and/or monitoring relevant databases, registers and websites
- Providing administrative support to a wider team.
Profile
Key Capabilities
- Customer focus- able to build and sustain effective relationships with customers
- Strong verbal communication and interpersonal skills
- Strong computer and telephony use, including complex word processing, spreadsheet, presentation and database functions.
- High attention to detail
- Self-management skills - ability to plan and prioritise work of self and others on a daily basis
- Previous experience in a high volume contact centre environment
- Previous Government experience would be advantageous
Job Offer
Please note you must be an Australian Citizen or Permanent Resident in order to be proceed and must be willing to undergo a Criminal History check.
If you are interested in this opportunity, please click Apply Now and forward a current copy of your resume in Word format.