Customer Service Officer

All vacancies of Australia • Call Centre & Customer Service • Customer Service Officer

Multiple Opportunities || Central and Inner Suburb Location || Training and Career Development

Summary about this job

Customer Service - Call Centre

Company: Aston Carter

Location: Melbourne

Work type: Contract/Temp

Salary: 27.55 p/h plus super

Phone: +61-3-9477-6682

Fax: +61-3-3952-7224

E-mail: n\a

Site: n\a

Detail information about job Customer Service Officer. Terms and conditions vacancy

Customer Service Officer

We are currently seeking eager Customer Service Officer's for multiple 6-month contracts looking to start within the next 4 - 6 weeks. These roles have a strong focus on extension and going permanent for the right individual.

Our clients our based in the Melbourne CBD and inner suburbs, being in a medium to large sized call centre and office environments. The industries they are based in cover advertising, FMCG, insurance, retail and banking.

You will be a driven individual who is looking to perform well, seek out further opportunities within the business and have a history of meeting KPI's. You will have a positive attitude, can engage with customers well and be effective in identifying their needs to deliver on positive outcomes.

Responsibilities

Reporting to the Team Leader, your responsibilities will include but not limited to:

Taking inbound/outbound calls
Building and maintaining key customer relationships (dependant on role)
Identifying and delivering on customer wants/needs
Identifying problems and delivering tailored solutions
Engaging in training and development opportunities
Upselling of products and services

Requirements

Availability to work longer than 6 months
1 - 2 years of customer service experience
Proficiency in computer and call centre systems
Contact Centre experience beneficial
Ability to perform in a high-volume environment
Driven through meeting KPI's
Ability to upsell products and services highly regarded
Understanding business needs and delivering relevant sales outcomes
Strong negotiation skills
Adaptability and strong level of tolerance

For more information you can call Mark Gysen in our Melbourne office on (03) 9918 0932 quoting Job Reference 503954 or alternatively, apply here to register your interest.

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