Contact Centre Team Leader
Are you an experienced Contact Centre Team Leader seeking a new challenge? This role is based in the CBD.
Summary about this job
Management & Support
Company: Hays Contact Centres
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-2-4740-7815
Fax: +61-8-2976-4385
E-mail: n\a
Site: n\a
Detail information about job Contact Centre Team Leader. Terms and conditions vacancy
- Fun and energetic working environment
- Based in Melbourne CBD
- Permanent opportunity, Mon-Fri, business hours
Are you an experienced Contact Centre Team Leader seeking a new challenge? This role is based in the CBD.
Your new company
Due to internal growth within the business your new company is a well-established organisation. They are seeking an exceptional Team Leader to monitor and lead their vibrant customer service team. The role will be based in the CBD.
Your new role
- Manage the daily organisation, resourcing and operations of the customer service team
- Coach, support and develop the team to meet their KPIs and targets
- Drive team engagement and morale
- Respond to general and escalated enquiries from customers and team members
- Develop action plans to optimise performance and drive continuous improvement
- Identify areas of potential efficiency improvements
- Conduct monthly one-on-ones to review performance and provide coaching and feedback to individuals to support their personal development
- Complete team and individual reporting
- Meeting with operational management for weekly reviews to ensure both you and your team are meeting the required targets
What you'll need to succeed
- Prior or current experience as a Team Leader, with a minimum of 2 years’ experience
- Highly customer and quality focused with an attention to detail
- Ability to build and develop a strong collaborative team environment
- Be able to think strategically in order to provide solutions to customer problems
- Coaching and managing a team to meet set KPI's
- The ability to drive team engagement, team building and lead by example
- A proven ability to address performance issues with team and individuals
- Training staff whilst working within a fast pace environment
- Highly developed interpersonal and communication skills
What you'll get in return
- You will have opportunity to work with a renowned business within their management team
- You will have training, development and growth prospects
- Excellent salary package
- Based in the CBD
- Monday to Friday, business hours
What you need to do now
We’re looking for the right people for this role, so please apply online for consideration, click 'apply now' to forward an up-to-date copy of your CV. If you have any further questions about this role, please contact Diana D’Cruz on 96049690.
Only successful applicants will be notified.