Customer Service Consultant - Melbourne CBD

All vacancies of AustraliaCall Centre & Customer ServiceCustomer Service Consultant - Melbourne CBD

Australia Post is one of the nation’s most loved and most trusted organisations. We couldn't do what we do without our Customer Service Consultants

Summary about this job

Customer Service - Call Centre

Company: Australia Post Group

Location: Melbourne

Work type: Full Time

Salary: n\a

Phone: +61-2-1758-1408

Fax: +61-3-4434-8385

E-mail: n\a

Site:

Detail information about job Customer Service Consultant - Melbourne CBD. Terms and conditions vacancy

Australia Post is one of the nation’s most loved and most trusted organisations. We couldn't do what we do without our Customer Service Consultants – passionate professionals who talk to our customers around Australia, in over 6 million interactions a year.

Here’s your chance to join the team in one of our fantastic National Contact Centres. Our Melbourne Contact Centre is located in the centre of the CBD making it easy to access via public transport and is surrounded by food and retail precincts.

About the role

You’ll provide phone, online and social media support, as well as sales and service to our customers across the country. To be successful in this role you’ll need to:

  • Resolve customer queries quickly and accurately. You’ll be an expert problem solver and a positive thinker, focused on delighting our customers.
  • Handle high volumes of in-bound calls. We operate a busy contact centre so you’ll need to be able to work calmly under pressure using your resilience to move from one customer to the next.
  • Be diligent in your work. If you’re professional, reliable and punctual, and support your fellow team members, you’ll thrive here.
  • Have an eye for detail. You’ll need to work intelligently on our computer systems, entering customer bookings and delivery information, ensuring compliance and managing multiple systems at once.

What we’re looking for

We’re after people who are highly capable in:

  • Thinking outside of the square to resolve customer problems
  • Salesforce experience or similar
  • Written and oral communication, as well as interpersonal skills with the ability to listen and understand to give an outstanding customer experience

What’s it like to work here?

Fast-paced, fun and fulfilling. We’re a group of like-minded people who love helping our customers and our communities. It’s a supportive, team-focused environment where you’ll be encouraged to pursue your career goals and get the most from your talents. Our team operates Monday through Saturday on a rotating roster to enable work life balance.

You’ll be part of the broader Australia Post Group, which employs over 30,000 people and offers hundreds of services, across the Australia Post, StarTrack, Decipha and Securepay brands.

The Australia Post philosophy

For us, a diverse, inclusive and enjoyable culture is the foundation for great work. It’s why we encourage applications from people of all ages, nationalities and cultures, and promote a flexible way of working that enables a genuine work-life balance.

Plus, our unique scale and scope means there are outstanding opportunities for career growth and personal development, whatever your ambitions. 

Ready to take the next step in your career?

We have a short mobile-friendly application form. It should only take around 5 minutes to complete. We’re looking forward to hearing from you!

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