Royal Melbourne Show - Gate Entry Supervisor

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Opportunity to work at The Royal Melbourne Show - overseeing efficient management of assigned gate entry

Summary about this job

Supervisors/Team Leaders

Company: Sidekicker

Location: Melbourne

Work type: Casual/Vacation

Salary: $25.26 - $35.37 per hour

Phone: +61-3-1902-3936

Fax: +61-8-3122-3999

E-mail: n\a

Site:

Detail information about job Royal Melbourne Show - Gate Entry Supervisor. Terms and conditions vacancy

Sidekicker are managing the staffing for the Royal Melbourne Show on behalf of RASV (22nd September - 2nd October).

 

Whats Sidekicker you ask?

Sidekicker is home to Australia and New Zealand’s friendliest and hardest-working workforce, known as Sidekicks.

We offer thousands of unique and exciting shifts (like this one) to Sidekicks every month in hospitality, promotions, events, business admin, and retail/warehousing which can all be found and applied for via an easy-to-use mobile app.

We are looking to fill the following Gate Entry Supervisor position:

The purpose of the role is to oversee efficient management of assigned gate entry using initiative to see that visitors to the Show are welcomed, and provided with efficient assistance to access the Show in a safe and welcoming manner.

 

Key Responsibilities

 

  • Experience managing a team of people, dealing with complaints and other ticket relating issues would be beneficial

  • Cash handling skills are required

  • Previous experience with a cash register/ EFTPOS machine

  • Experience in office administration procedures

  • Excellent interpersonal and verbal communication together with first class customer service skills.

  • Excellent organisation skills.

  • Confident problem solving and numeracy skills.

  • Results and process oriented

  • Past event experience in particular ticket selling would be most beneficial

  • Ability to demonstrate exceptional leadership skills

  • Excellent interpersonal and verbal communication together with first class customer service skills.

  • Results and process oriented

  • Confident problem solving and numeracy skills.

  • Experience in office administration procedures and telephone protocol

  • Excellent organisation skills.

  • Ability to work well in high pressured and time pressured environments – coping with long queues of customers without getting flustered

  • Good processing skills, ability to learn procedures quickly and manage efficiently - To be prepared to process large volumes of ticket sales

  • Ability to manage a team under busy and at times stressful conditions

  • Ability to work as part of a team and individually

  • Patience and the ability to assist people in a distressed state

  • Diplomatic handling of complaints and knowing when to escalate the issue to the Customer Service Manager, appropriate use of resources available

  • Awareness of basic OH&S issues and appropriate reporting to Event Management Centre (EMC)

  • Ability to promote a culture of friendly, happy and helpful customer service staff representing the Royal Melbourne Show.

  • Clear and precise understanding and use of the English language

 

Qualifications & Knowledge:

  • Previous event experience beneficial

  • Demonstrated knowledge of general office procedures and administrative activities.

  • A knowledge of the Royal Melbourne Show, competitions and / or agriculture would be highly desirable

  • Previous use of a two-way radio would be beneficial

  • To have successfully completed the 2018 Royal Melbourne Show online induction

  • To have a valid working with children check

 

Personal Attributes:

  • Good leadership skills

  • Calm demeanour

  • Sound and accurate judgement

  • Ability to perform in a high pressure, time – critical environment.

  • Drive and initiative with a strong work ethic and a commitment to being the best you can be.

  • Ability to perform in busy and at times stressful conditions

  • Strong work ethic and a commitment to being the best you can be

  • Flexible and cooperative attitude along with a willingness to support and adapt to change.

  • Collaborative, open and engaging demeanour.

  • High level of attention to detail.

  • Enthusiastic, highly motivated and energetic

  • Diligent, punctual & reliable.

Those not available for the duration of the show need not apply

We look forward to hearing from you!

 

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