Royal Melbourne Show - Ride Redemption Supervisor

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Opportunity to work at The Royal Melbourne Show - Oversee efficient management of the assigned information booth ensuring team members are well manage

Summary about this job

Customer Service - Customer Facing

Company: Sidekicker

Location: Melbourne

Work type: Casual/Vacation

Salary: $25.26 - $35.37 per hour

Phone: +61-8-4385-2323

Fax: +61-3-1580-4619

E-mail: n\a

Site:

Detail information about job Royal Melbourne Show - Ride Redemption Supervisor. Terms and conditions vacancy

Sidekicker are managing the staffing for the Royal Melbourne Show on behalf of RASV (22nd September - 2nd October).

Whats Sidekicker you ask?

Sidekicker is home to Australia and New Zealand’s friendliest and hardest-working workforce, known as Sidekicks.

We offer thousands of unique and exciting shifts (like this one) to Sidekicks every month in hospitality, promotions, events, business admin, and retail/warehousing which can all be found and applied for via an easy-to-use mobile app.

We are looking to fill the following Ride Redemption Pod Supervisor position:

The Information Booth Supervisor will be accountable to the Customer Service Manager.

The purpose of the role is to oversee efficient management of the assigned information booth ensuring team members are well managed and supported and that all visitors are receiving efficient friendly assistance supported with thorough knowledge of the Show.

 

Key Responsibilities

 

  • To be the “face” of the Show and to provide visitors to the Show with an exceptional impression and service, being proactive and to ensure the visitor experience is the same for 11 days of the Show.
  • To be responsible for collecting keys and any equipment necessary for managing the process of ride redemption, and returning equipment at the end of the shift and locking up area.
  • Demonstrate leadership skills and ownership of the area of work, keeping the ride redemption pod tidy and functional at all times.  
  • Keeping Ride Redemption Pod well stocked with necessary stationery, ride passes etc and advising Customer Service Supervisor if stock is getting low.
  • Liaising with other staff member in the ride redemption pod to manage break times.
  •  
  • To be knowledgeable in the process for ride redemption.
  • To efficiently process extremely large volumes of pre-purchased e-tickets which are being redeemed for ride passes this includes the scanning of barcodes and “loading” the correct dollar amount onto the ride pass through the system provided  
  • Correct processing, recording and filing of e-tickets for reconciliation at the end of the day.  
  • Reconciliation of e-tickets for ride redemption at the end of the shift – returning paperwork to office.
  • To manage any complaints or issues regarding redeeming of ride vouchers – knowing when to escalate issues to the Customer Service Supervisor or Customer Service Manager.
  • To use resources available if ride redemption process or equipment not working – contacting the correct resource for resolution.
  • Accurate reporting of any issues each day and filing them with the Customer Service Supervisor.
  •  
  • Create a culture of friendly, happy and helpful service, support team member in the ride redemption pod to deliver superior customer service to patrons.
  • The diplomatic handling and recording of complaints and feedback, and knowing when to escalate to the Customer Service Supervisor or the Customer Service Manager for assistance.
  • To be knowledgeable in procedures where customers are in a distressed state or may require first aid assistance.
  • To be aware of basic OH&S Issues and appropriate reporting to the Event Management Centre (EMC).




Essential Skills & Experience:

 

  • Ability to demonstrate exceptional leadership skills
  • Results and process oriented
  • Confident problem solving and numeracy skills.
  • Experience in office administration procedures and telephone protocol
  • Excellent organisation skills.
  • Cash handling experience and cash reconciliation
  • Good processing skills, ability to learn procedures quickly and manage efficiently - To be prepared to process large volumes of e-tickets through the ride redemption system with most customers who enter the Show having pre-purchased these vouchers
  • To be able to manage a team under busy and at times stressful conditions
  • Ability to work as part of a team and individually
  • Previous use of a cash register and EFTPOS machine
  • Qualifications & Knowledge:
  •  
  • Previous event experience beneficial
  • Demonstrated knowledge of general office procedures and administrative activities
  • Previous use of a two-way radio would be beneficial
  • A knowledge of the Royal Melbourne Show, competitions and or agriculture would be highly desirable
  • To have successfully completed the 2018 Royal Melbourne Show online induction
  • To have a valid working with children check


Personal Attributes:

 

  • Good leadership skills
  • Calm demeanour
  • Sound and accurate judgement
  • Ability to perform in a high pressure, time – critical environment.
  • Drive and initiative with a strong work ethic and a commitment to being the best you can be
  • Flexible and cooperative attitude along with a willingness to support and adapt to change
  • Collaborative, open and engaging demeanour
  • High level of attention to detail
  • Enthusiastic, highly motivated and energetic with a sense of humour.
  • Diligent & honest
  • Punctual & reliable.

 

Those not available for the duration of the show need not apply

We look forward to hearing from you!

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