Royal Melbourne Show - Ticket Box Office Supervisor

Summary about this job

Detail information about job Royal Melbourne Show - Ticket Box Office Supervisor. Terms and conditions vacancy

Sidekicker are managing the staffing for the Royal Melbourne Show on behalf of RASV (22nd September - 2nd October).

Whats Sidekicker you ask?

Sidekicker is home to Australia and New Zealand’s friendliest and hardest-working workforce, known as Sidekicks.

We offer thousands of unique and exciting shifts (like this one) to Sidekicks every month in hospitality, promotions, events, business admin, and retail/warehousing which can all be found and applied for via an easy-to-use mobile app.

We are looking to fill the following Ticket Box Office Supervisor position:

The Ticket Box Office Supervisors is accountable to the Customer Service Manager.

The purpose of this position is to oversee the efficient management of the assigned ticket box office, managing a team of ticket sellers and to provide visitors to the Royal Melbourne Show with efficient and friendly service when purchasing entry tickets to the Show.

Key Responsibilities:

• Attend a Supervisors briefing at the start of each shift and report any issues or concerns that need to be addressed by the Customer Service Manager or Kyazoonga ticking agency.
• Be responsible for collecting keys and two-way radio if on the opening/AM Shift from site office
• Be responsible for locking up ticket box, returning keys and two-way radio if on the closing PM/shift to site office
• Assisting staff with setting up ticket box/registers each day in preparation for ticket selling and transactions – including issue of cash floats and reconciliation of cash floats in time for cash collection.
• Liaising with Kyazoonga support team for any ticketing issues
• Liaising with RASV Finance for any cash issues/EFTPOS issues
• Liaising with the Customer Service Manager for any customer complaint issues
• Liaising with Sidekicker for any staffing issues
• Demonstrate good leadership skills and support to staff/team in assigned ticket box office
• Oversee and monitor staff/team performance dealing with or reporting any issues that need to be addressed
• Coordinate and monitor appropriate break times of staff/team within assigned ticket box office
• Take ownership of assigned ticket box – ensuring area is kept neat, clean at all times
• Keeping daily report for any issues that need to be reported
• Using initative to overcome any arising issues and report to Customer Service Manager
• Greeting Show customers and if required helping to advise of the best ticket option and price type for them
• Selling live tickets through the programmed computer system
• Cash handling. Ensuring that you collect the correct payment and process it as per your training.
• Use of EFTPOS machines where necessary for payment process.
• Reconciliation. You will be responsible for counting floats at the commencement of shifts and returning the same amount at the end. All sales will be recorded through programmed registers and a report will be pulled at the end of the shift. You will need to match the sales with the cash and EFTPOS/ Credit card takings that you have. If there are any discrepancies that cannot be accounted for in the first count, you will need to do a recount. As the supervisor you will sign off on all reconciliations prior to it being securely bagged.
• Any errors or customer complaints need to be reported to the Customer Service Manager immediately.

Skills & Experience:

• Experience managing a team of people, dealing with complaints and other ticket relating issues would be beneficial
• Cash handling skills are required
• Previous experience with a cash register/ EEFTPOS machine
• Experience in office administration procedures
• Excellent interpersonal and verbal communication together with first class customer service skills.
• Excellent organisation skills.
• Confident problem solving and numeracy skills.
• Results and process oriented
• Past event experience in particular ticket selling would be most beneficial
• Ability to demonstrate exceptional leadership skills
• Excellent interpersonal and verbal communication together with first class customer service skills.
• Results and process oriented
• Confident problem solving and numeracy skills.
• Experience in office administration procedures and telephone protocol
• Excellent organisation skills.
• Ability to work well in high pressured and time pressured environments – coping with long queues of customers without getting flustered
• Good processing skills, ability to learn procedures quickly and manage efficiently - To be prepared to process large volumes of ticket sales
• Ability to manage a team under busy and at times stressful conditions
• Ability to work as part of a team and individually
• Patience and the ability to assist people in a distressed state
• Diplomatic handling of complaints and knowing when to escalate the issue to the Customer Service Manager, appropriate use of resources available
• Awareness of basic OH&S issues and appropriate reporting to Event Management Centre (EMC)
• Ability to promote a culture of friendly, happy and helpful customer service staff representing the Royal Melbourne Show.
• Clear and precise understanding and use of the English language

Qualifications & Knowledge:

• Previous event experience beneficial
• Demonstrated knowledge of general office procedures and administrative activities.
• A knowledge of the Royal Melbourne Show, competitions and / or agriculture would be highly desirable
• Previous use of a two-way radio would be beneficial
• To have successfully completed the 2018 Royal Melbourne Show online induction
• To have a valid working with children check
•  
• Personal Attributes:
• Good leadership skills
• Calm demeanour
• Sound and accurate judgement
• Ability to perform in a high pressure, time – critical environment.
• Drive and initiative with a strong work ethic and a commitment to being the best you can be.
• Ability to perform in busy and at times stressful conditions
• Strong work ethic and a commitment to being the best you can be
• Flexible and cooperative attitude along with a willingness to support and adapt to change.
• Collaborative, open and engaging demeanour.
• High level of attention to detail.
• Enthusiastic, highly motivated and energetic
• Diligent, punctual & reliable.

Those not available for the duration of the show need not apply.

We look forward to hearing from you!