Customer Service Specialist - Part Time
Part-time Customer Service Specialist Role, Day shift, 3 days per week, Immediate Start
Summary about this job
Customer Service - Call Centre
Company: Silver Top Taxi Service
Location: Melbourne
Work type: Part Time
Salary: $23.28 per hour
Phone: +61-3-3397-6826
Fax: +61-7-5423-5911
E-mail: n\a
Site: n\a
Detail information about job Customer Service Specialist - Part Time. Terms and conditions vacancy
- Collingwood location
- Parking provided
- Close to Pubic Transport
- Dynamic 24/7 workplace
Got a great attitude?
Do you get a buzz from helping people?
Want to work in a supportive team?
Do you have a hunger to learn and take on new challenges?
If you have what it takes, then we want you to become a part of our vibrant team.
An exciting opportunity exists for a Customer Service Specialist to join our Collingwood based contact centre specialising in transport logistics.
Transport Contact Centre Solutions (TCCS) deals with all aspects of taxi booking services from the passenger to the driver end. Our network is the key provider for a number of taxi bureau services around Victoria.
In this role, you will be fast tracked to become part of our niche team, providing subject matter expertise to booking agents, working with our account-based clients and playing an integral part in communications with drivers and operators of the Silver Top and associated networks.
This is a part-time role, with set hours and days as follows:
- Tuesday, Thursday and Friday 08:30-16:30
Our dynamic and friendly team will guide and support you along the way.
Skills and experience required for this position:
- Strong communication and interpersonal skills, along with an excellent phone manner
- Demonstrated ability to provide a high level of customer service, with a desire to exceed customer expectations
- Ability to identify and address customers' needs
- Competent and accurate data entry and keyboard skills
- Computer literate with the ability to easily adapt to learn new computer skills and systems
- Ability to take on board new information and challenges without hesitation
- Motivated with a positive attitude, and ability to work well within a team environment
- Ability to deal with difficult customer contacts and resolve them according to customer service expectations and standards
- Punctuality and reliability
- Minimum 6 months customer service experience required
- Previous experience in a call centre environment is desirable, but not essential
Daily tasks will include:
- Handling customer enquiries/bookings over the telephone, email and web portals
- Dealing with account related bookings and enquiries
- Assisting taxi drivers with their job/booking related queries
- Dealing with customer feedback and complaints
- Providing subject matter expertise to booking agents and other parties as required
- Providing specialist knowledge to customers
- Monitoring work flows
As you grow in this role, there will also be opportunity to support new staff on their journey by mentoring and training.
This is a great opportunity for those who wish to work with a great team of people with a passion for delivering excellent customer service.
Our new purpose-built workplace is modern and comfortable with amazing staff facilities.
If it is in your nature to give excellent service to every customer, please apply.
We are looking to interview and recruit for this role by the end of July.
How to apply
Please send your current resume and cover letter to us by clicking the "Apply for this job" button below.
Please note: We will only be accepting applications from people who have unlimited working rights in Australia and cannot accept applications from people on student or working holiday visas.
*Due to the high volume of expected applicants, only short-listed candidates will be contacted*