Customer Service Consultant - Inbound

Summary about this job

Detail information about job Customer Service Consultant - Inbound. Terms and conditions vacancy

• Build a career with Global Insurance Company
• Based at Sydney Olympic Park - Close to Train Station
• Permanent Position - Start 1st August - Apply Now!!

Tenacity CX are Australia's leading supplier of recruitment solutions to the Customer Experience industry. As a partner with a leading Insurance Company we have multiple roles for experienced Customer Service representatives to join a high performing & driven team based in Olympic Park.

Duties Include:

• Managing customer and broker/advisor enquiries via Inbound telephone calls relating to a variety of insurance products.
• Providing an exceptional customer experience in every interaction.
• Identifying customer needs through effective questioning & active listening skills
• Managing Client Records / Data Entry
• Contribute and add value to the Customer Experience - Provide an exceptional service experience in each call.

Skills & attributes required:

• Demonstrated Customer Service Experience.
• Excellent Communication skills both written and verbal.
• Solid work history in a customer facing role
• Problem solving skills
• Ability to work well in a team environment

What's in it for you?

• Attractive salary & bonus/ team incentives
• Modern Office Environment with excellent facilities
• Work for a market leading Insurance Company who value their people.
• Full Training - learn & grown over a 12-month period to become an expert in your field.
• Fantastic Culture and supportive leadership team

This is a full-time permanent role and you will be need to be available to work on a rotating roster between 8am and 8pm with the occasional weekend rotation.

Do not miss this unique opportunity - apply with your resume in Word format - we are interviewing immediately.