Customer Service Team Leader - Creative Company!
Lead a team of 7-10 customer service agents in this global creative company!! Brunswick location, attractive salary on offer, to commence ASAP!
Summary about this job
Supervisors/Team Leaders
Company: Hugo Personnel
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-3-3492-6778
Fax: +61-8-7845-4121
E-mail: n\a
Site: n\a
Detail information about job Customer Service Team Leader - Creative Company!. Terms and conditions vacancy
Are you an experienced and vibrant Team Leader with a desire to coach and lead others? Or have you previously stepped up as an acting Team Leader and are now looking for a position you can own?
WE ARE LOOKING FOR A TRUE PEOPLE LEADER!
- Build your management career within a global online digital company
- Full Time position
- Brunswick location - close to public transport!
- Attractive salary on offer
The Company
There is an exciting opportunity for a motivating Team Leader to lead a customer service team of 7. You will be working for a global organisation that oozes creativity! This company prides themselves with their customer service and personal touch which makes them unique and successful.
What does the role entail?
Reporting to the General Manager, this position is responsible for leading the Customer Service Team to deliver the highest level of service for customers as well as provide training and management to build on capability and culture.
Your main responsibilities will include:
- ensure all day to day tasks are performed by the team
- monitor staff performance to ensure customers are provided with exceptional service, advice and insights
- handle the recruitment of customer service department
- assist with staff reviews and one-on-one catch ups
- handle all escalations when required and be a product expert
- train and provide ongoing development to the team
- implement new processes, incentives and efficiencies
- facilitate and run reports of figures and KPI's using Microsoft Excel
- manage and develop relationships with outsourcers, suppliers and other external stakeholders
- monitor and ensure KPI's are being met in line with staff performance
What experience is required?
- previous experience as a Team Leader/Supervisor within a customer service team/call centre
- ability to lead and develop a team
- a strong people leader who is positive and motivating
- advanced MS Office Suite skills especially Excel
- strong written and verbal communication
- ability to build and establish strong relationships with key stakeholders both in Australia and overseas
- ability to problem solve and take ownership
- strong leadership skills and a high level of patience
- results driven, solutions focused with a "raise the bar" mentality
- flexibility and commitment around peak times
What are the benefits?
- Opportunity to create an empowering and fun team based culture where people enjoy coming into work
- Work with an approachable, relaxed manager who will teach you the tools of the trade
- Work close to home - Brunswick location, next to train station
- 25 days holidays and Friday night drinks!
Please apply now if you are keen to join this people focused organisation. Interviews will be held immediately.